English Customer Care Specialist (Chat & Email)

Savior Artigos Texteis Lda; Covilhã; On-site; EUR 14,000 - 23,000; Full time

Benefits offered by this job

Paid onboarding

Job summary

Savior Artigos Texteis Lda in Covilhã is seeking a Customer Care Specialist to handle written enquiries from customers via chat and email. You will craft clear, friendly replies and explain next steps, while investigating each case with available tools and escalating when needed.

Strong English writing skills are essential, as are accuracy and speed. You will keep the queue organized and meet service targets while contributing to reply templates and service improvements.

Qualifications

• Fluent English at C1 level or higher.
• Strong written English with excellent spelling and grammar.
• Shifts are shift-based.

Responsibilities

• Answer written enquiries from customers across chat and email.
• Investigate each case with available tools and provide a full, clear reply.
• Escalate cases when needed and keep the queue organized to meet service targets.

Skills

Fluent English (C1+)

Strong written English

Job description

About The Role

As a Customer Care Specialist in Covilhã, you will answer written enquiries from customers across chat and email. Your replies should be clear, friendly and complete, so the customer knows exactly what happens next. You will investigate each case with the tools available to you, provide a full answer where possible and escal...

About The Role

As a Customer Care Specialist in Covilhã, you will answer written enquiries from customers across chat and email. Your replies should be clear, friendly and complete, so the customer knows exactly what happens next. You will investigate each case with the tools available to you, provide a full answer where possible and escal...

Good written communication is central to the role, and you will take pride in writing replies that are easy to read and easy to act on. You will also keep your queue organised and respond within our service targets without sacrificing quality.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Strong written English, excellent spelling and grammar, and a fast, accurate typing speed are essential.
• Shifts are shift-based.

What We Offer

• Paid onboarding and the chance to contribute to reply templates and service improvements.