English Customer Support – Lisbon

CBTalents; Lisboa; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Health & dental insurance

Meal allowance

Paid time off

Paid training

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to deliver high-touch support to premium subscribers. You will guide account setup, manage billing inquiries, educate users on AI tools, and handle inquiries via phone, email, and chat.

The role includes troubleshooting issues and sharing insights to improve the platform experience. The position offers a comprehensive monthly package including salary, meal allowance, and holiday allowances, plus a performance bonus.

Qualifications

• Fluent in English.
• Experience delivering high-touch support to premium users.
• Able to work 40 hours per week in rotating shifts.
• Comfortable with AI features and digital tools.

Responsibilities

• Account & Billing Management: Guide users through account setup, plan tiers, billing inquiries, and renewals.
• AI & Feature Showcase: Educate users on integrated AI tools and premium features.
• Multi-Channel Engagement: Handle inquiries via phone, email, and chat for swift resolutions.
• Technical Support: Diagnose and resolve app and platform-related issues.
• Trend & Insights Tracking: Share user feedback to shape the platform experience.

Skills

Account management

Billing inquiries

Multichannel support

AI tools knowledge

Technical troubleshooting

Job description

Are you fluent in English and passionate about tech, AI, and digital communication? Join our vibrant team in Lisbon and help empower premium users across top social media platforms!

What You'll Do

As an Operations Customer Expert, you will deliver high-touch support and guidance to premium subscribers:

• Account & Billing Management: Guide users through account setup, plan tiers, billing inquiries, and renewals.
  
• AI & Feature Showcase: Educate users on cutting-edge integrated AI tools and exclusive premium features.
  
• Multi-Channel Engagement: Handle inbound & outbound inquiries via phone, email, and chat to deliver swift resolutions.
  
• Technical Support: Diagnose and resolve app and platform-related technical issues.
  
• Trend & Insights Tracking: Share user feedback to help shape and improve the platform experience.
  

What We Offer

• Total Fixed Package: €1,237.83 / month gross (Includes Base Salary + Meal Allowance + Monthly Holiday & Christmas Allowances)
  
• Performance Bonus: Up to €300.00 / month based on metrics
  
• Meal Allowance: €154.00/month (tax-free prepaid card)
  
• Health & Dental Insurance: Private coverage provided upon contract signing
  
• Paid Time Off: 22 annual holiday days + extra compensation days for working public holidays
  
• Paid Training: Complete our comprehensive 10-day onboarding program
  

Working Hours & Location

• Full-Time: 40 hours/week (8h shifts + 1h lunch) operating on a 24/7 rotation model.
  
• Shift Options: Day Shifts (07:00 – 22:00) or Night Shifts (22:00 – 07:00).
  
• Location: Lisbon, Portugal — modern, easily accessible office near Metro stations (Entrecampos & Jardim Zoológico), train, and bus lines.