English Customer Support – Lisbon

CBTalents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Fixed monthly package: €1,237.83

Performance bonus up to €300/month

Meal allowance €154/month

Health & dental insurance

Paid time off 22 days

10-day onboarding

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to provide high-touch support for premium subscribers across channels. You will guide onboarding, billing, and renewals, showcase AI features, and resolve technical issues to ensure a smooth experience.

You will also collect user feedback and share insights to help improve the platform. This full-time role operates on a 24/7 rotation with day or night shifts in Lisbon.

Qualifications

• Fluent English with interest in tech, AI and digital communication.
• Ability to guide users through account setup, plans, billing and renewals.
• Comfort working with analysis of user feedback and trends.

Responsibilities

• Deliver high-touch support to premium subscribers.
• Guide users on account setup, plans, billing, and renewals.
• Educate users on AI tools and premium features.
• Handle inquiries via phone, email and chat.
• Diagnose and resolve app and platform issues.
• Share user feedback to improve the platform experience.

Skills

Customer support

Account management

Billing inquiries

Technical support

Multichannel support

AI feature knowledge

Job description

Are you fluent in English and passionate about tech, AI, and digital communication? Join our vibrant team in Lisbon and help empower premium users across top social media platforms!

What You'll Do

As an Operations Customer Expert, you will deliver high-touch support and guidance to premium subscribers:

• Account & Billing Management: Guide users through account setup, plan tiers, billing inquiries, and renewals.
  
• AI & Feature Showcase: Educate users on cutting-edge integrated AI tools and exclusive premium features.
  
• Multi-Channel Engagement: Handle inbound & outbound inquiries via phone, email, and chat to deliver swift resolutions.
  
• Technical Support: Diagnose and resolve app and platform-related technical issues.
  
• Trend & Insights Tracking: Share user feedback to help shape and improve the platform experience.
  

What We Offer

• Total Fixed Package: €1,237.83 / month gross (Includes Base Salary + Meal Allowance + Monthly Holiday & Christmas Allowances)
  
• Performance Bonus: Up to €300.00 / month based on metrics
  
• Meal Allowance: €154.00/month (tax-free prepaid card)
  
• Health & Dental Insurance: Private coverage provided upon contract signing
  
• Paid Time Off: 22 annual holiday days + extra compensation days for working public holidays
  
• Paid Training: Complete our comprehensive 10-day onboarding program
  

Working Hours & Location

• Full-Time: 40 hours/week (8h shifts + 1h lunch) operating on a 24/7 rotation model.
  
• Shift Options: Day Shifts (07:00 – 22:00) or Night Shifts (22:00 – 07:00).
  
• Location: Lisbon, Portugal — modern, easily accessible office near Metro stations (Entrecampos & Jardim Zoológico), train, and bus lines.