EasyVista L2/L3 Support Engineer

Rumos Portugal; Lisboa; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Certified training plan

Diversity and equal opportunity

Job summary

Rumos Portugal seeks a Level 2/3 Application Support specialist to join the IT Services team in Lisbon. You will resolve incidents in production, monitor system health, and contribute to continuous improvement, ensuring excellent end-user support.

Requirements include a bachelor’s degree in a related field, at least two years in ITSM or application support, strong EasyVista knowledge, ITIL familiarity, and fluent English. You will work in an international environment and collaborate across teams.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, Mathematics or similar field.
• Minimum of 2 years of professional experience in Application Support, ITSM or IT Consulting.
• Experience in production environments (Run/BAU).
• Strong knowledge of EasyVista and its configuration/administration.
• Good knowledge of On-Premises and SaaS architectures; ITIL familiarity.

Responsibilities

• Provide Level 2 and Level 3 support in a production environment.
• Ensure resolution of incidents within SLAs and KPIs.
• Monitor platform health and proactively identify issues.
• Configure and maintain workflows, forms, dashboards and reporting.
• Contribute to continuous improvement initiatives and solutions.
• Maintain high-quality support to end users.

Skills

Incident management

SLA monitoring

English fluency

Analytical thinking

Autonomy

Education

Bachelor’s degree in Computer Engineering, Computer Science, Mathematics

Tools

EasyVista

Job description

Rumos Portugal seeks a Level 2/3 Application Support specialist to join the IT Services team in Lisbon. You will resolve incidents in production, monitor system health, and contribute to continuous improvement, ensuring excellent end-user support.

Requirements include a bachelor’s degree in a related field, at least two years in ITSM or application support, strong EasyVista knowledge, ITIL familiarity, and fluent English. You will work in an international environment and collaborate across teams.