Dutch Customer Specialist in Lisbon

Cross Border Talents; Barreiro; Presencial; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Health and Life Insurance

Onsite Work

Relocation Package

Competitive salary

Resumo da oferta

Cross Border Talents is seeking a Dutch-speaking Customer Specialist in Lisbon to provide multichannel support for users, resolve account and billing issues, and troubleshoot technical questions. You will document cases and interact with internal teams to improve service quality.

The role suits empathetic, proactive communicators aiming to grow in the travel sector. Ideal candidates speak Dutch (C1/C2) and English (B2) with EU citizenship or Portuguese residency.

Qualificações

• Fluent in Dutch (C1/C2) and English (B2)
• Strong analytical, creative, and communication abilities
• EU citizenship or Portuguese residency required

Responsabilidades

• Deliver professional and timely support across various communication platforms
• Assist customers with account setup, password recovery, billing inquiries, and identity verification processes
• Troubleshoot technical problems and provide clear updates throughout the resolution process
• Maintain a positive and customer-focused approach during all interactions
• Accurately document and manage customer cases according to internal procedures
• Collaborate with internal departments to improve support quality and service efficiency
• Provide feedback to help enhance the overall customer experience

Conhecimentos

Dutch proficiency

English proficiency

Analytical skills

Communication skills

Descrição da oferta de emprego

About the job Dutch Customer Specialist in Lisbon

Advance Your Career as a Customer Specialist

If you are passionate about assisting people and turning difficult situations into positive experiences, this position offers an exciting opportunity within a collaborative and fast-moving environment where customer satisfaction is highly valued. It is perfect for individuals who are empathetic, solution-oriented, and excellent communicators.

Role Overview:

As a Customer Specialist, you will serve as the primary point of contact for users, providing assistance through phone, email, chat, and social media channels. You will support customers with a variety of inquiries, including account access, billing concerns, and technical issues, ensuring a smooth and efficient customer experience.

Key Responsibilities:

• Deliver professional and timely support across various communication platforms
• Assist customers with account setup, password recovery, billing inquiries, and identity verification processes
• Troubleshoot technical problems and provide clear updates throughout the resolution process
• Maintain a positive and customer-focused approach during all interactions
• Accurately document and manage customer cases according to internal procedures
• Collaborate with internal departments to improve support quality and service efficiency
• Contribute feedback and suggestions to help enhance the overall customer experience

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Be part of a dynamic and collaborative team environment
• Relocation Package: Receive support if relocating to ensure a smooth transition