Dutch speaking Technical Customer Support

The Lemon Consulting; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks

Competitive salary

Resumo da oferta

The Lemon Consulting in Lisbon, Portugal, is seeking a Technical Customer Support specialist for an on-site, fixed-term role of 6 months with potential extension or permanent contract. You will handle multi-channel customer interactions, document case details, and escalate issues as needed, while collaborating with technical teams to ensure proper case closure.

Ideal candidates are native Dutch speakers with fluent English, strong communication skills, and the ability to learn new software

Qualificações

• Native / fluent in Dutch (verbal and written)
• Fluent in English (minimum B2)
• Strong verbal and written communication across platforms
• Ability to follow standard procedures and handle basic technical inquiries
• Team collaboration and problem-solving in a fast-paced environment

Responsabilidades

• Handle customer interactions across phone, email, live chat, and social media
• Provide clear, accurate information following company policies
• Assist with general questions, product or service information, and basic technical support
• Document case details in appropriate systems and respond to requests
• Escalate complex issues to internal teams when needed
• Collaborate with colleagues and technical teams to resolve concerns
• Manage a personal queue of service tickets and prioritize tasks
• Offer feedback to improve service processes and knowledge sharing

Descrição da oferta de emprego

Position: Technical Customer Support

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!