Junior Dutch-Speaking Customer Support Representative

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Relocation support

Onboarding & training

International environment

Career development

Modern Lisbon office

Global exposure

Resumo da oferta

Cross Border Talents is seeking a Junior Dutch-Speaking Customer Support Representative in Lisbon, Portugal. The role focuses on delivering high-quality Dutch-language support across phone, email, and chat, serving as the first point of contact for customers in a fast-paced, international setting.

Ideal candidates are native or fluent in Dutch with strong English, great communication skills, and a customer-first mindset.

Qualificações

• Native or fluent Dutch (C1) is required.
• Good command of English (B2 or higher).
• Strong communication and interpersonal skills.
• Customer-oriented mindset with problem-solving abilities.
• Basic computer proficiency and ability to navigate multiple systems.

Responsabilidades

• Provide Dutch-language support via phone, email, and chat.
• Respond to inquiries promptly in a professional manner.
• Help customers with account information, product details, and service issues.
• Troubleshoot basic technical and operational concerns.
• Document interactions and maintain records in systems.
• Escalate complex issues to specialists when needed.
• Ensure adherence to procedures, policies, and quality standards.
• Collaborate with colleagues to maintain a positive team environment.

Conhecimentos

Dutch (C1)

English (B2+)

Communication

Customer service

Tech basics

On-site Lisbon

Descrição da oferta de emprego

Junior Dutch-Speaking Customer Support Representative

Dutch-Speaking Customer Support Representative (Junior)

Location: Lisbon, Portugal (On-site)

Overview

We are seeking a motivated and customer-focused Dutch-Speaking Customer Support Representative to join our team in Lisbon. This role is ideal for junior professionals looking to gain valuable experience in customer service while working in a vibrant international environment.

As a Customer Support Representative, you will serve as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience across multiple communication channels.

Key Responsibilities

• Deliver exceptional customer support via phone, email, and chat in Dutch.
• Respond to customer inquiries in a timely, professional, and friendly manner.
• Assist customers with account-related questions, product information, and service issues.
• Troubleshoot basic technical and operational concerns.
• Accurately document customer interactions and maintain records in internal systems.
• Escalate complex issues to specialized teams when necessary.
• Ensure compliance with company procedures, policies, and quality standards.
• Collaborate with colleagues to contribute to a positive and productive work environment.

Requirements

• Native or fluent level of Dutch (C1).
• Good command of English (B2 level or higher).
• Strong communication and interpersonal skills.
• Customer-oriented mindset with effective problem-solving abilities.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to work in a fast-paced and dynamic environment.
• Previous customer service experience is beneficial but not required.
• Availability to work on-site in Lisbon.

What We Offer

• Competitive salary package.
• Relocation support for eligible candidates.
• Comprehensive onboarding and paid training.
• International and multicultural work environment.
• Career development and advancement opportunities.
• Modern office facilities in Lisbon.
• Opportunity to gain experience with a leading global company.