Dutch-Speaking Support Specialist - Lisbon

RDN Cons; Porto; On-site; EUR 12,000 - 18,000; Full time

Job summary

100Hires, Inc. in Lisbon seeks a Dutch-speaking customer support agent to assist small and medium-sized business customers with online services and digital advertising tools. You will handle inquiries via phone, email and chat, help with account setup and product usage.

The role requires fluent Dutch and good English, strong communication, problem-solving and the ability to work independently. It offers full-time employment in Lisbon, on-site, with initial training and ongoing support in a

Qualifications

• Fluent Dutch, both spoken and written.
• Good English for internal communication.
• Comfortable using digital tools and online platforms.
• Strong communication skills and a customer-oriented attitude.
• Good problem-solving skills.
• Ability to work independently and manage customer enquiries effectively.
• Previous customer service experience is an advantage, but motivated entry-level candidates are also welcome.
• Willingness to work rotational shifts, including evenings and weekends.
• Availability to work onsite in Lisbon.

Responsibilities

• Support customers via phone, email and chat.
• Assist with account setup, product usage and general enquiries.
• Help customers resolve basic technical and account-related issues.
• Guide clients in using online tools and services effectively.
• Identify recurring issues and provide appropriate solutions.
• Share customer feedback and insights with relevant teams.
• Provide a professional and positive customer experience.

Skills

Dutch language

English

Customer service

Communication

Problem solving

Independent work

Education

High school diploma or equivalent

Job description

100Hires, Inc. in Lisbon seeks a Dutch-speaking customer support agent to assist small and medium-sized business customers with online services and digital advertising tools. You will handle inquiries via phone, email and chat, help with account setup and product usage.

The role requires fluent Dutch and good English, strong communication, problem-solving and the ability to work independently. It offers full-time employment in Lisbon, on-site, with initial training and ongoing support in a