Dutch Customer Support Specialist in Lisbon | Global Team

RDN Cons; Braga; On-site; EUR 18,000 - 24,000; Full time

Job summary

100Hires, Inc. in Lisbon, Portugal is seeking a Dutch-speaking Customer Support agent to assist SMB customers using our online services and digital solutions. You will handle inquiries via phone, email, and chat, and help with account setup and product usage.

You'll resolve basic technical issues, guide clients on using tools effectively, and relay feedback to teams. The role requires fluent Dutch, good English, strong communication, and the ability to work independently in a multicultural

Qualifications

• Fluent Dutch, both spoken and written.
• Good English for internal communication.
• Comfortable using digital tools and online platforms.
• Strong communication skills and a customer-oriented attitude.
• Willingness to work rotational shifts, including evenings and weekends.

Responsibilities

• Support customers via phone, email and chat.
• Assist with account setup, product usage and general enquiries.
• Help customers resolve basic technical and account-related issues.
• Guide clients in using online tools and services effectively.
• Identify recurring issues and provide appropriate solutions.
• Share customer feedback with relevant teams.

Skills

Dutch language

English proficiency

Communication skills

Problem-solving

Independence

Education

High school diploma or equivalent

Job description

100Hires, Inc. in Lisbon, Portugal is seeking a Dutch-speaking Customer Support agent to assist SMB customers using our online services and digital solutions. You will handle inquiries via phone, email, and chat, and help with account setup and product usage.

You'll resolve basic technical issues, guide clients on using tools effectively, and relay feedback to teams. The role requires fluent Dutch, good English, strong communication, and the ability to work independently in a multicultural