Dutch Customer Support Specialist - Lisbon (On-site)

Youssef George@Cbtalents; Lisboa; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Performance bonus

Daily meal allowance

Complexity bonus

Zusammenfassung

The Dutch Customer Support Agent position in Lisbon, Portugal, is an on-site role for an international digital services project. You will be the first point of contact for customers, handling inquiries, technical issues, orders, deliveries, and product questions to ensure a positive customer experience.

Requirements include fluent Dutch and at least B2 English, with strong communication and problem-solving skills and a customer-oriented mindset.

Qualifikationen

• Fluent Dutch language required.
• B2 English level.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.

Aufgaben

• Handle inbound customer calls and respond to inquiries.
• Provide technical troubleshooting and guide customers to solutions.
• Assist with orders, deliveries, warranty claims, refunds, and replacements.
• Maintain accurate customer records in the CRM in English.
• Recommend suitable products and support customers throughout their purchasing journey.

Kenntnisse

Dutch Fluency

English B2

Communication

Problem-solving

Customer-centric

Jobbeschreibung

The Dutch Customer Support Agent position in Lisbon, Portugal, is an on-site role for an international digital services project. You will be the first point of contact for customers, handling inquiries, technical issues, orders, deliveries, and product questions to ensure a positive customer experience.

Requirements include fluent Dutch and at least B2 English, with strong communication and problem-solving skills and a customer-oriented mindset.