Dutch-Speaking Support Agent — Lisbon, International Team

RDN Cons; Coimbra; On-site; EUR 21,000 - 32,000; Full time

Job summary

100Hires, Inc. is seeking a Dutch-speaking customer support professional to join an international team in Lisbon. You will assist SME customers using online services and digital advertising tools, handling phone, email and chat, and helping with account setup and product usage.

The role offers full-time employment in Lisbon, a multicultural environment, initial training and ongoing support, and career development opportunities for growth within the online services sector.

Qualifications

• Fluency in Dutch (spoken and written) required.
• Good English for internal communication.
• Experience in customer service is an advantage, but entry-level candidates are welcome.
• Willingness to work rotational shifts including evenings and weekends.
• Available to work onsite in Lisbon.

Responsibilities

• Support customers via phone, email and chat.
• Assist with account setup, product usage and general enquiries.
• Help customers resolve basic technical and account-related issues.
• Guide clients in using online tools and services effectively.
• Provide a professional and positive customer experience.
• Share customer feedback with relevant teams.

Skills

Dutch fluency

English proficiency

Communication skills

Problem solving

Independence

Education

High school diploma

Tools

CRM tools

Job description

100Hires, Inc. is seeking a Dutch-speaking customer support professional to join an international team in Lisbon. You will assist SME customers using online services and digital advertising tools, handling phone, email and chat, and helping with account setup and product usage.

The role offers full-time employment in Lisbon, a multicultural environment, initial training and ongoing support, and career development opportunities for growth within the online services sector.