Dutch Speaking Junior Customer Service Representative

CallForTalents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Private health insurance

Paid training

Career growth

Multicultural environment

Competitive salary

Job summary

CallForTalents in Lisbon is seeking a customer support representative to assist Dutch-speaking customers with product questions, troubleshooting, and order management. You will respond via phone, email, and chat, delivering clear, friendly solutions and documenting interactions in the CRM.

No prior experience required—entry-level candidates are welcome. The role includes a rotating schedule, weekend work, and on-site activity in Lisbon, with paid training and career growth opportunities.

Qualifications

• Native or fluent in Dutch (C2).
• Strong English (B2).
• Excellent problem-solving skills and attention to detail.
• Willingness to work on-site in Lisbon.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing clear and effective solutions.
• Assist with product-related questions, technical troubleshooting, and order management.
• Escalate complex issues to the appropriate team when necessary.
• Maintain a high level of customer satisfaction through proactive and personalized support.
• Accurately document customer interactions and resolutions in the CRM system.

Skills

Dutch (C2)

English (B2)

Problem solving

Attention to detail

Adaptability

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing clear and effective solutions.
• Assist with product-related questions, technical troubleshooting, and order management.
• Escalate complex issues to the appropriate team when necessary.
• Maintain a high level of customer satisfaction through proactive and personalized support.
• Accurately document customer interactions and resolutions in the CRM system.

Requirements

• Native or fluent in Dutch (C2 level).
• Strong communication skills in English (minimum B2 level).
• Excellent problem-solving skills and attention to detail.
• Ability to adapt to a rotational schedule, including weekends and public holidays.
• No prior experience required – entry-level candidates are welcome!
• Willingness to work on-site in Lisbon.

What We Offer

• Competitive salary and comprehensive benefits package.
• Private health insurance.
• Paid training to help you excel in the role.
• A multicultural and dynamic work environment.
• Opportunities for career growth within the company.