Dutch Customer Support in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Meal Allowance

Health Insurance

Life Insurance

Relocation Package

Onsite Work

Resumo da oferta

Cross Border Talents in Portugal is seeking a Customer Specialist to serve as a primary contact for customers, handling orders, accounts, products, services, and general inquiries via phone, email, chat, and various digital platforms.

You will identify customer needs, provide accurate information, resolve questions, and document interactions while collaborating with internal teams to ensure swift resolutions. A focus on proactive service and ongoing product knowledge in travel is essential.

Qualificações

• Fluent in Dutch (C1/C2) and English (B2 level).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn in travel.

Responsabilidades

• Deliver professional, friendly customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Conhecimentos

Dutch (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication skills

Descrição da oferta de emprego

Take Your Customer Service Career to the Next Level!

Are you passionate about helping customers and creating positive experiences? Join an international team as a Customer Specialist and play an important role in delivering high-quality customer support.

Role Overview:

As a Customer Specialist, you will serve as a key point of contact for customers, providing professional and personalized assistance across a wide range of topics, including orders, accounts, products, services, and general inquiries.

You will communicate with customers through phone, email, chat, and digital platforms, identifying their needs, providing appropriate solutions, and ensuring a smooth and positive experience throughout the entire support process.

Key Responsibilities:

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment