Dutch-Speaking iRobot Support Specialist (Relocation)

Mercier Consultancy Md; Viseu; On-site; EUR 39,000 - 56,000; Full time

Benefits offered by this job

Fully paid training

Health insurance

Relocation package

Performance bonus

Job summary

Mercier Consultancy Group seeks a Dutch-speaking iRobot Support Specialist to provide premium technical assistance for iRobot consumer electronics products. The role includes troubleshooting by phone, email, and chat, with a focus on customer satisfaction and accurate CRM documentation.

Relocation to Sofia is fully supported, and the position offers a competitive monthly salary, fully paid training, comprehensive health insurance, and a performance-based bonus.

Qualifications

• Native or fluent Dutch (spoken and written) is strictly required.
• Valid EU passport is mandatory.
• Strong technical aptitude and a genuine passion for consumer electronics.
• Excellent communication skills able to explain complex concepts simply.
• Proactive, problem-solving mindset for a fast-paced, high-tech environment.

Responsibilities

• Provide expert technical troubleshooting and guidance for premium iRobot consumer electronics products.
• Resolve technical queries via phone, email, and chat to ensure high customer satisfaction.
• Maintain up-to-date knowledge of consumer electronics technology and smart home devices.
• Document all customer interactions accurately in the CRM.

Skills

Dutch language

Technical aptitude

Communication skills

Problem solving

Customer support experience

Job description

Mercier Consultancy Group seeks a Dutch-speaking iRobot Support Specialist to provide premium technical assistance for iRobot consumer electronics products. The role includes troubleshooting by phone, email, and chat, with a focus on customer satisfaction and accurate CRM documentation.

Relocation to Sofia is fully supported, and the position offers a competitive monthly salary, fully paid training, comprehensive health insurance, and a performance-based bonus.