Dutch-Speaking iRobot Support Specialist - Relocate to Sofia

Mercier Consultancy MD; Portugal; Vor Ort; EUR 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Fully paid training

Health insurance

Relocation to Sofia

Monthly bonus

Career growth opportunities

Zusammenfassung

Mercier Consultancy Group in Bulgaria is seeking a Dutch Speaking iRobot Support Specialist to provide premium technical assistance for premium iRobot products. You will handle escalations, troubleshoot hardware and software, and ensure top-tier customer satisfaction.

The role includes full relocation to Sofia, paid training, health insurance, a monthly salary, and a bonus program; you will collaborate with international teams and contribute to a best-in-class support experience.

Qualifikationen

• Native or Fluent Dutch (written and spoken) required.
• Experience in customer support or service desk is advantageous.
• Good communication skills; ability to explain technical concepts clearly.

Aufgaben

• Provide expert technical troubleshooting for iRobot products.
• Resolve customer inquiries via phone, email, and chat to high satisfaction.
• Maintain up-to-date knowledge of consumer electronics and smart home tech.
• Document all interactions accurately in CRM.
• Assist with product setup, software updates, and hardware maintenance.
• Collaborate with international teams to optimize support workflows.

Kenntnisse

Dutch Fluent

Technical Support

Customer Service

CRM Knowledge

Tools

CRM Software

Jobbeschreibung

Mercier Consultancy Group in Bulgaria is seeking a Dutch Speaking iRobot Support Specialist to provide premium technical assistance for premium iRobot products. You will handle escalations, troubleshoot hardware and software, and ensure top-tier customer satisfaction.

The role includes full relocation to Sofia, paid training, health insurance, a monthly salary, and a bonus program; you will collaborate with international teams and contribute to a best-in-class support experience.