Dutch Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation to Sofia

Monthly bonus

Career growth opportunities

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Dutch Speaking iRobot Support Specialist to provide premium technical assistance for premium iRobot products. You will handle escalations, troubleshoot hardware and software, and ensure top-tier customer satisfaction.

The role includes full relocation to Sofia, paid training, health insurance, a monthly salary, and a bonus program; you will collaborate with international teams and contribute to a best-in-class support experience.

Qualifications

• Native or Fluent Dutch (written and spoken) required.
• Experience in customer support or service desk is advantageous.
• Good communication skills; ability to explain technical concepts clearly.

Responsibilities

• Provide expert technical troubleshooting for iRobot products.
• Resolve customer inquiries via phone, email, and chat to high satisfaction.
• Maintain up-to-date knowledge of consumer electronics and smart home tech.
• Document all interactions accurately in CRM.
• Assist with product setup, software updates, and hardware maintenance.
• Collaborate with international teams to optimize support workflows.

Skills

Dutch Fluent

Technical Support

Customer Service

CRM Knowledge

Tools

CRM Software

Job description

Dutch Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading organizations across Europe. We specialize in sourcing top-tier professionals for the most sought-after jobs in Bulgaria, ensuring a seamless transition and a prosperous career path for every candidate we represent.

Job Overview

We are currently seeking a highly skilled individual for a Dutch Speaking iRobot Support Specialist position in Bulgaria to provide premium technical assistance within the innovative consumer electronics sector. This role offers an exceptional opportunity to advance your professional profile while enjoying a high quality of life in a vibrant, growing tech hub.

Key Responsibilities

• Provide expert technical troubleshooting and guidance for premium iRobot consumer electronics products
• Ensure high-level customer satisfaction by resolving technical queries via phone, email, and chat
• Maintain comprehensive knowledge of the latest consumer electronics technology and smart home automation devices
• Document all customer interactions accurately within our CRM to maintain a high standard of service excellence
• Assist clients with product setup, software updates, and advanced hardware maintenance troubleshooting
• Collaborate with international teams to optimize support workflows and enhance the overall user experience
• Uphold the premium brand reputation of our consumer electronics partners in every interaction

Requirements

• Native or fluent Dutch (spoken and written) is strictly required for this position
• Valid EU passport (mandatory)
• Strong technical aptitude and a genuine passion for the consumer electronics industry
• Excellent communication skills with the ability to explain complex technical concepts simply
• A proactive, problem-solving mindset suited for a fast-paced, high-tech environment
• Experience in customer support or service desk roles is considered a significant advantage

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest consumer electronics hardware
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Sofia
• Monthly Performance Bonus linked to service quality
• Professional growth opportunities within the global tech sector
• And Much More..

Life in Bulgaria

Choosing one of the available jobs in Bulgaria means immersing yourself in a culture that perfectly blends historical charm with modern European city living. Bulgaria boasts a diverse climate, from sunny summers to picturesque winters, offering endless possibilities for weekend excursions. Whether you are exploring the vibrant capital of Sofia or the scenic mountains, you will find that Bulgaria provides an unparalleled lifestyle for expatriates.

With a low cost of living, fantastic local cuisine, and a growing community of international professionals, relocating to this beautiful country is a decision for both your career and your quality of life. We ensure that every Dutch Speaking iRobot Support Specialist position in Bulgaria is supported by a comprehensive relocation package, making your move to Bulgaria as smooth and enjoyable as possible.