Dutch Speaking Customer Care & Back Office - Paid Relocation

Mercier Consultancy; Almada; Presencial; EUR 13.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully paid relocation

Monthly performance bonus

Fully paid training

Health insurance

Descripción de la vacante

Mercier Consultancy MD is seeking Dutch-speaking Customer Care & Back Office specialists for a fully relocated position to Sofia, Bulgaria. This entry-level, full-time role offers multilingual interaction, CRM usage, and teamwork across departments.

The package includes a fully paid relocation, monthly performance bonus, paid training, health insurance, and ongoing development opportunities. English fluency is a plus while Dutch is essential.

Formación

• Fluency in Dutch (written and spoken) is essential.
• Proficiency in English is a plus.
• Previous experience in customer service or back office roles.
• Outstanding communication skills and a friendly demeanor.
• Strong organizational skills with multitasking ability.
• Problem-solving mindset and proactive approach.
• Comfortable using CRM systems and related software.
• Willingness to relocate for the role.

Responsabilidades

• Manage customer inquiries and provide support via phone, email, and chat in Dutch.
• Assist in back-office operations to ensure smooth processes and prompt resolutions.
• Collaborate with teams to enhance service delivery and satisfaction.
• Document and track customer interactions in the CRM system.
• Identify process improvements and suggest innovative solutions.
• Stay updated on product knowledge and company policies.

Conocimientos

Dutch fluency

English (benefit)

Customer service

CRM systems

Communication skills

Organizational skills

Problem solving

Relocation willingness

Herramientas

CRM software

Descripción del empleo

Dutch Speaking Customer Care & Back Office - Paid Relocation Mercier Consultancy MD is searching for Dutch Speaking Customer Care & Back Office Specialists to join our dynamic team. This role not only offers the chance to leverage your superb communication skills but also comes with the added benefit of paid relocation to Sofia, Bulgaria!

If you're passionate about providing customer support and want to experience life in a new location, this opportunity is perfect for you.

Key Responsibilities

Manage customer inquiries and provide exceptional support via phone, email, and chat in Dutch

Assist in back–office operations, ensuring smooth processes and prompt resolutions to customer concerns

Work closely with various teams to enhance customer service delivery and ensure customer satisfaction

Document and track customer interactions and feedback accurately in our CRM system

Identify areas for improvement in processes and provide innovative solutions to enhance the customer experience

Stay updated on product knowledge and company policies to provide customers with accurate information

Requirements

Fluency in Dutch (both written and spoken) is essential;

proficiency in English is a plus

Previous experience in customer service or back office roles, preferably in a fast–paced environment

Outstanding communication skills and a friendly, engaging demeanor

Strong organizational skills with the ability to multitask and prioritize effectively

Problem–solving mindset, with a proactive approach to addressing customer needs

Comfortable using CRM systems and other relevant software applications

Willingness to relocate and tackle the adventure of a new cultural experience!

Competitive monthly salary

Fully paid relocation package

Monthly performance bonus

Fully paid training

Health insurance

And much more...

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

IT Services and IT Consulting

Dutch Speaking Customer Care & Back Office - Paid Relocation Caparica, Portuguese Republic, PT