Dutch Speaking Irobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Md; Viseu; On-site; EUR 39,000 - 56,000; Full time

Benefits offered by this job

Fully paid training

Health insurance

Relocation package

Performance bonus

Job summary

Mercier Consultancy Group seeks a Dutch-speaking iRobot Support Specialist to provide premium technical assistance for iRobot consumer electronics products. The role includes troubleshooting by phone, email, and chat, with a focus on customer satisfaction and accurate CRM documentation.

Relocation to Sofia is fully supported, and the position offers a competitive monthly salary, fully paid training, comprehensive health insurance, and a performance-based bonus.

Qualifications

• Native or fluent Dutch (spoken and written) is strictly required.
• Valid EU passport is mandatory.
• Strong technical aptitude and a genuine passion for consumer electronics.
• Excellent communication skills able to explain complex concepts simply.
• Proactive, problem-solving mindset for a fast-paced, high-tech environment.

Responsibilities

• Provide expert technical troubleshooting and guidance for premium iRobot consumer electronics products.
• Resolve technical queries via phone, email, and chat to ensure high customer satisfaction.
• Maintain up-to-date knowledge of consumer electronics technology and smart home devices.
• Document all customer interactions accurately in the CRM.

Skills

Dutch language

Technical aptitude

Communication skills

Problem solving

Customer support experience

Job description

Dutch Speaking i Robot Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading organizations across Europe. We specialize in sourcing top-tier professionals for the most sought-after jobs in Bulgaria, ensuring a seamless transition and a prosperous career path for every candidate we represent. Job Overview We are currently seeking a highly skilled individual for a Dutch Speaking i Robot Support Specialist position in Bulgaria to provide premium technical assistance within the innovative consumer electronics sector. This role offers an exceptional opportunity to advance your professional profile while enjoying a high quality of life in a vibrant, growing tech hub.

Key Responsibilities

Provide expert technical troubleshooting and guidance for premium i Robot consumer electronics products

Ensure high-level customer satisfaction by resolving technical queries via phone, email, and chat

Maintain comprehensive knowledge of the latest consumer electronics technology and smart home automation devices

Document all customer interactions accurately within our CRM to maintain a high standard of service excellence

Assist clients with product setup, software updates, and advanced hardware maintenance troubleshooting

Collaborate with international teams to optimize support workflows and enhance the overall user experience

Uphold the premium brand reputation of our consumer electronics partners in every interaction

Requirements

Native or fluent Dutch (spoken and written) is strictly required for this position Valid EU passport (mandatory) Strong technical aptitude and a genuine passion for the consumer electronics industry Excellent communication skills with the ability to explain complex technical concepts simply A proactive, problem-solving mindset suited for a fast-paced, high-tech environment Experience in customer support or service desk roles is considered a significant advantage

Benefits

What We Offer Competitive Monthly Salary Fully Paid Training on the latest consumer electronics hardware Comprehensive Health Insurance Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Sofia Monthly Performance Bonus linked to service quality Professional growth opportunities within the global tech sector And Much More..

Life in Bulgaria Choosing one of the available jobs in Bulgaria means immersing yourself in a culture that perfectly blends historical charm with modern European city living.

Bulgaria boasts a diverse climate, from sunny summers to picturesque winters, offering endless possibilities for weekend excursions. Whether you are exploring the vibrant capital of Sofia or the scenic mountains, you will find that Bulgaria provides an unparalleled lifestyle for expatriates. With a low cost of living, fantastic local cuisine, and a growing community of international professionals, relocating to this beautiful country is a decision for both your career and your quality of life.

We ensure that every Dutch Speaking i Robot Support Specialist position in Bulgaria is supported by a comprehensive relocation package, making your move to Bulgaria as smooth and enjoyable as possible.