Dutch Speaking Customer Support with Relocation Support

Cross Border Talents; Oeiras; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid training and career growth

Supportive multicultural environment

Competitive salary and bonuses

Job summary

Cross Border Talents in Portugal is seeking a customer support representative to respond to inquiries via phone, email, chat, and social media. You will resolve issues, provide product information, and maintain detailed interaction records in a fast-paced, multicultural environment.

The role requires Dutch (C1) and English (B2) proficiency, strong communication, empathy, and CRM experience. Join a team focused on delivering excellent service and continuous training.

Qualifications

• Proficient in Dutch (C1) and English (B2) for written and spoken communication.
• Excellent communication and interpersonal skills.
• Able to handle customers with patience and empathy.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve complaints and issues in a timely, professional manner.
• Provide accurate information about products, services, and policies.
• Maintain detailed records of customer interactions.
• Escalate complex issues to appropriate departments when needed.
• Follow company guidelines, quality standards, and performance metrics.
• Ensure high levels of customer satisfaction and service quality.

Skills

Dutch (C1)

English (B2)

Strong communication

Empathy

CRM systems

Team collaboration

Education

High school diploma

Bachelor's degree a plus

Tools

CRM software

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of Dutch (written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment
• Health insurance and other benefits