Dutch-Speaking Customer Support – Lisbon | Health Insurance

Cross Border Talents; Odivelas; On-site; EUR 21,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a customer-focused professional to support business mobility users and drivers in the Dutch market. The role emphasizes listening to end-users, offering solutions, and combining sustainability with practical approaches.

Responsibilities include handling calls, processing emails, organizing outbound calls, and contributing to quality improvements. The position offers a 40-hour work week, rotational schedule, and benefits including health

Qualifications

• Must have native-level proficiency in Dutch.
• Strong communication, listening, and problem-solving skills to adapt quickly.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage, including maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, and more.
• Email Processing: Answer supportive inquiries from lease vehicle drivers via incoming emails regarding vehicle use, repairs, maintenance, and documentation.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Maintain high quality and service levels while identifying common questions and process gaps to make improvement suggestions.

Skills

Dutch language

Strong communication

Problem-solving

Customer focus

Teamwork

Job description

Cross Border Talents in Lisbon, Portugal is seeking a customer-focused professional to support business mobility users and drivers in the Dutch market. The role emphasizes listening to end-users, offering solutions, and combining sustainability with practical approaches.

Responsibilities include handling calls, processing emails, organizing outbound calls, and contributing to quality improvements. The position offers a 40-hour work week, rotational schedule, and benefits including health