Dutch-Speaking Customer Support — Health Insurance Included

Cross Border Talents; Cascais; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking customer support professional to assist business mobility users and drivers in the Dutch market. The role emphasizes service quality, problem-solving, and teamwork to ensure optimal end-user experiences.

The position is an uncertain-term contract with a 12-month horizon, evolving toward a permanent relationship after two years, working 40 hours per week from 08:00 to 17:30 at the TP Tejo office.

Qualifications

• Native-level Dutch required.
• Strong communication and listening skills with a curious mindset.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage, including maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, and more.
• Email Processing: Answer supportive inquiries from lease vehicle drivers via incoming emails regarding vehicle use, repairs, maintenance, and documentation.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Maintain high quality and service levels while identifying common questions and process gaps to make improvement suggestions.

Skills

Dutch (native)

Customer service

Communication skills

Teamwork

Problem solving

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking customer support professional to assist business mobility users and drivers in the Dutch market. The role emphasizes service quality, problem-solving, and teamwork to ensure optimal end-user experiences.

The position is an uncertain-term contract with a 12-month horizon, evolving toward a permanent relationship after two years, working 40 hours per week from 08:00 to 17:30 at the TP Tejo office.