Dutch-Speaking Customer Support Specialist – Growth

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid training

Career growth opportunities

Health insurance

Job summary

Cross Border Talents is seeking a Customer Service Representative to respond to inquiries and resolve issues through various channels including phone, email, and chat. Candidates must have C1 in Dutch and B2 in English, along with strong communication skills as well as the ability to work independently and in shifts.

The position offers competitive salary and performance-based bonuses, paid training, health insurance, and other benefits within a supportive multicultural environment.

Qualifications

• C1 or higher level of Dutch (written and spoken).
• B2 or higher level of English (written and spoken).
• Ability to work independently and as part of a team.
• Flexibility to work in shifts if required.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues in a professional manner.
• Provide accurate information about products and services.
• Maintain detailed and accurate records of customer interactions.
• Follow company guidelines and performance metrics.

Skills

Communication skills

Interpersonal skills

Problem-solving abilities

Multitasking abilities

Patience and empathy

Basic computer skills

Education

High school diploma

Bachelor's degree

Job description

Cross Border Talents is seeking a Customer Service Representative to respond to inquiries and resolve issues through various channels including phone, email, and chat. Candidates must have C1 in Dutch and B2 in English, along with strong communication skills as well as the ability to work independently and in shifts.

The position offers competitive salary and performance-based bonuses, paid training, health insurance, and other benefits within a supportive multicultural environment.