Dutch-Speaking Customer Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Bonuses based on performance

Training and growth opportunities

Health insurance

Descripción de la vacante

Cross Border Talents is seeking a customer service professional in Lisbon, Portugal to handle inquiries via phone, email, chat, or social media. The role requires Dutch at C1+ and English at B2+ with strong communication and empathy.

You will maintain records, follow policies, and escalate complex issues when needed, contributing to high customer satisfaction and service quality. The position offers a competitive salary, training, career growth opportunities, and benefits in a multicultural

Formación

• High school diploma required; bachelor's degree a plus.
• Dutch and English proficiency required (C1+/B2+).
• Strong communication and empathy.
• Ability to work in shifts and independently.

Responsabilidades

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues professionally and timely
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Conocimientos

Dutch C1+

English B2+

Communication skills

Empathy

CRM familiarity

Educación

HS Diploma

Herramientas

CRM software

Descripción del empleo

Cross Border Talents is seeking a customer service professional in Lisbon, Portugal to handle inquiries via phone, email, chat, or social media. The role requires Dutch at C1+ and English at B2+ with strong communication and empathy.

You will maintain records, follow policies, and escalate complex issues when needed, contributing to high customer satisfaction and service quality. The position offers a competitive salary, training, career growth opportunities, and benefits in a multicultural