Dutch-Speaking Customer Support (On-Site) – Porto

Cross Border Talents; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Porto-based team seeks a Customer Support Representative who speaks Dutch and English to help customers across channels. This frontline role focuses on problem-solving and ensuring satisfaction in every interaction.

You will respond to inquiries via phone, chat, and email, keep records up-to-date, and escalate recurring issues for improvement. EU work eligibility required; on-site work in Porto, Portugal.

Qualificações

• Fluent in Dutch and English.
• Some prior customer-facing experience is a plus, though not essential.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Reasonably tech-comfortable - happy learning new internal systems.

Responsabilidades

• Resolve issues efficiently without cutting corners on quality.
• Keep internal systems and case notes accurate and current.
• Respond to customer questions across phone, chat, and/or email.
• Flag recurring issues so they can be addressed at the source.

Conhecimentos

Dutch language

English language

Descrição da oferta de emprego

Porto-based team seeks a Customer Support Representative who speaks Dutch and English to help customers across channels. This frontline role focuses on problem-solving and ensuring satisfaction in every interaction.

You will respond to inquiries via phone, chat, and email, keep records up-to-date, and escalate recurring issues for improvement. EU work eligibility required; on-site work in Porto, Portugal.