Dutch-Speaking Customer Support Pro — Porto

Nordicrecruiters; Porto; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding

Training

Competitive pay

Benefits

Resumo da oferta

Nordicrecruiters in Porto is seeking a proactive Customer Service Representative fluent in Dutch to join our on-site support team. In this full-time role, you will respond to inquiries, resolve issues, and provide accurate information about products and services to ensure a positive customer experience.

You'll collaborate with colleagues across teams, maintain records, and help uphold service standards in a fast-paced environment.

Qualificações

• Native or fluent Dutch, with excellent written and verbal communication.
• Confident English communication for internal collaboration and reporting.
• Strong interpersonal skills, patience, and a customer-centric mindset.
• Ability to manage multiple tasks, stay organized, and remain calm in a fast-paced environment.
• Experience in customer service is a plus, though we welcome enthusiastic candidates ready to learn and grow.

Responsabilidades

• Respond professionally to customer inquiries via phone, email and chat, representing the company with clarity and care.
• Troubleshoot and resolve customer issues efficiently, ensuring a seamless support experience.
• Maintain accurate records of interactions, follow up when needed, and contribute to continuous improvement of support practices.
• Collaborate with internal teams to handle escalations and deliver consistent information.
• Uphold performance and quality standards to help the team meet service goals.

Conhecimentos

Dutch fluency

English communication

Interpersonal skills

Customer service

Multitasking

Descrição da oferta de emprego

Nordicrecruiters in Porto is seeking a proactive Customer Service Representative fluent in Dutch to join our on-site support team. In this full-time role, you will respond to inquiries, resolve issues, and provide accurate information about products and services to ensure a positive customer experience.

You'll collaborate with colleagues across teams, maintain records, and help uphold service standards in a fast-paced environment.