Dutch-Speaking Customer Support — Porto (On-site, 24/7)

Cross Border Talents; Porto; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Shared accommodation (12 months)

Flight tickets not included

Resumo da oferta

Cross Border Talents in Porto, Portugal is seeking a Dutch-speaking Customer Support Representative to assist customers in Dutch with professional, efficient support and a positive experience.

Fluency in Dutch and proficiency in English are required. The role is on-site with a 24/7 rotational schedule, including occasional night shifts from 22:00 to 07:00; gross salary of €1,100 per month paid over 14 months, plus a €150 attendance bonus monthly.

Qualificações

• Fluent in Dutch is required.
• Proficient in English.
• Experience in customer service is a plus.
• Willingness to work on-site in Porto.
• Willingness to work a 24/7 rotational schedule including nights 22:00 to 07:00.

Responsabilidades

• Provide professional customer support in Dutch via available channels.
• Respond to inquiries and resolve issues efficiently and accurately.
• Maintain high customer satisfaction through clear, friendly communication.
• Follow established procedures when handling requests.
• Escalate complex issues to appropriate teams when needed.
• Maintain accurate records of interactions and follow up as required.
• Collaborate effectively within a multicultural international team.

Conhecimentos

Dutch language fluency

English proficiency

Communication skills

Problem-solving

Customer-focused

Descrição da oferta de emprego

Cross Border Talents in Porto, Portugal is seeking a Dutch-speaking Customer Support Representative to assist customers in Dutch with professional, efficient support and a positive experience.

Fluency in Dutch and proficiency in English are required. The role is on-site with a 24/7 rotational schedule, including occasional night shifts from 22:00 to 07:00; gross salary of €1,100 per month paid over 14 months, plus a €150 attendance bonus monthly.