Dutch Speakers- Customer Support- Porto

Rocket Stars; Porto; On-site; EUR 18,000 - 30,000; Full time

Job summary

Rocket Stars is seeking a Dutch-speaking Customer Support Representative to join their on-site team in Porto. You will handle Dutch-language customer inquiries via phone, email, and chat, ensuring a positive experience for all customers.

The role emphasizes strong communication, problem-solving, and a customer-focused mindset, with on-site presence in Porto required.

Qualifications

• Good level of English (B2 or higher).
• Strong communication and problem-solving skills.
• Customer-focused mindset.
• Ability to work on-site in Porto.
• Previous customer support experience is a plus, but not mandatory.

Responsibilities

• Provide customer support in Dutch via phone, email, and chat.
• Assist customers with inquiries, technical issues, and account-related questions.
• Ensure high levels of customer satisfaction and service quality.
• Accurately document interactions and resolutions in internal systems.
• Work closely with internal teams to resolve escalated cases.

Skills

Dutch language

English (B2+)

Job description

About the role

We are looking for a Dutch-speaking Customer Support Representative to join an international team based on-site in Porto.You will be responsible for delivering outstanding support and ensuring an excellent customer experience for Dutch-speaking customers.

Responsibilities

Provide customer support in Dutch via phone, email, and chat

Assist customers with inquiries, technical issues, and account-related questions

Ensure high levels of customer satisfaction and service quality

Accurately document interactions and resolutions in internal systems

Work closely with internal teams to resolve escalated cases

Requirements

Good level of English (B2 or higher)

Strong communication and problem-solving skills

Customer-focused mindset

Ability to work on-site in Porto

Previous customer support experience is a plus, but not mandatory