Dutch-Speaking Customer Support Specialist - Porto

WW Talents; Braga; On-site; EUR 18,000 - 21,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

Food allowance

Job summary

WW Talents is seeking a dedicated Dutch-speaking Customer Support agent to join our international team in Porto, Portugal. The role requires delivering excellent service in a fast-paced environment while coordinating with multiple markets and ensuring precise information handling.

You will handle inquiries via verbal and written channels, resolve issues per procedures, and stay calm under pressure. Accommodation support and a welcome bonus are offered to candidates relocating to Portugal.

Qualifications

• Fluent verbal and written communication in Dutch
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Strong empathy and active listening skills
• Comfortable working in a 24/7 rotational environment

Responsibilities

• Provide professional customer support via verbal and written communication.
• Respond to customer inquiries, requests, and concerns.
• Understand customer needs and offer suitable solutions.
• Resolve issues by following established procedures.
• Support multiple markets when required.
• Handle sensitive situations with professionalism and empathy.
• Prioritize tasks and maintain attention to detail.
• Deliver high-quality service in a fast-paced environment.

Skills

Dutch language

English Proficiency

Customer service

Communication

Problem solving

Attention to detail

Organization

Staying calm under pressure

Job description

WW Talents is seeking a dedicated Dutch-speaking Customer Support agent to join our international team in Porto, Portugal. The role requires delivering excellent service in a fast-paced environment while coordinating with multiple markets and ensuring precise information handling.

You will handle inquiries via verbal and written channels, resolve issues per procedures, and stay calm under pressure. Accommodation support and a welcome bonus are offered to candidates relocating to Portugal.