Dutch-Speaking Customer Advisor – Porto (Onsite) 24/7 Shifts

Ww Talents; Lisboa; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Accommodation support

Welcome Bonus €4,000

14 salaries per year

€7.63 food allowance per working day

Job summary

Ww Talents in Porto, Portugal, is seeking a Dutch-speaking customer support specialist for a 24/7 onsite role. You will handle inquiries, propose solutions, and maintain high service levels in a fast-paced environment.

The role requires Dutch fluency and English at C1 level, with a strong focus on empathy, accuracy, and effective communication across markets. Accommodation support is available for relocations.

Qualifications

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.

Responsibilities

• Provide professional customer support via verbal and written communication.
• Respond to customer inquiries, requests, and concerns.
• Understand customer needs and offer suitable solutions.
• Resolve issues by following established procedures.
• Support multiple markets when required.
• Handle sensitive situations with professionalism and empathy.
• Prioritize tasks and maintain attention to detail.
• Deliver high-quality service in a fast-paced environment.

Skills

Dutch (Fluent)

English (C1)

Customer service

Communication skills

Problem solving

Job description

Ww Talents in Porto, Portugal, is seeking a Dutch-speaking customer support specialist for a 24/7 onsite role. You will handle inquiries, propose solutions, and maintain high service levels in a fast-paced environment.

The role requires Dutch fluency and English at C1 level, with a strong focus on empathy, accuracy, and effective communication across markets. Accommodation support is available for relocations.