Dutch-Speaking Customer Advisor (Remote in Portugal)

Eco Plus Solutions AB; Braga; Remote; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Fully remote Portugal

Provided hardware

Training & development

Job summary

Eco Plus Solutions AB is seeking a Dutch Customer Experience Specialist to be the dedicated ambassador for Dutch-speaking account holders and businesses within a secure fintech and ecommerce environment. The role focuses on guiding customers through transaction inquiries, security protocols, and wallet features while upholding world-class support and brand reliability.

This fully remote position requires residing in Portugal, with active work rights, a NIF, and NISS.

Qualifications

• Dutch at C1/C2 level and English at B2 level.
• Residency in Portugal with NIF and NISS and right to work.
• Home office setup with reliable internet.

Responsibilities

• Handle Dutch client inquiries via calls, email, and messaging.
• Troubleshoot digital transaction flows and security verifications.
• Log all conversations and updates into CRM systems.
• Coordinate with risk operations and back-office for complex issues.
• Maintain professional demeanor reflecting the fintech brand.

Skills

Dutch proficiency

English proficiency

Job description

• Location: 100% Remote (Must reside within Portugal)
• Language Requirements: Fluent Dutch (C1/C2) & Professional English (B2)

Salary & Compensation Breakdown (Salary Included)

• Base Salary: €1,100 gross per month.
• Performance/Attendance Incentive: €80 gross per month.
• Daily Meal Stipend: €7.63 net per day worked (credited via meal card).
• Working Hours: Monday – Friday, 08:00 to 17:00 (Fixed schedule, no rotation, weekends off).

Position OverviewStep into the world of secure digital finance and global ecommerce! We are currently seeking an engaging, service-oriented Dutch Customer Experience Specialist to become the dedicated ambassador for Dutch-speaking account holders and businesses representing a legendary online payments pioneer. In this dynamic role, you will guide customers through transaction inquiries, account security protocols, digital wallet features, and platform guidelines—ensuring each interaction embodies world‑class support and supreme brand reliability.

• Mandatory Prerequisite: This position is exclusively remote within Portugal. All applicants must already live in the country and hold active legal work rights, a local tax number (NIF), and social security registration (NISS).

Key Responsibilities

• Customer Interaction Management: Promptly handle incoming inquiries via voice calls, electronic mail, and digital messaging from Dutch clients, delivering swift and secure resolutions.
• Technical & Account Assistance: Support users with troubleshooting digital transaction flows, security verification, and general account queries.
• Administrative Documentation: Maintain immaculate records by logging all customer dialogues, updates, and case resolutions accurately into our CRM databases.
• Internal Network Collaboration: Coordinate seamlessly with risk operations and technical back‑office units to untangle complex client issues.
• Brand Excellence: Project a polished, highly professional demeanor that reflects the prestigious reputation of an iconic global fintech leader.

Candidate Requirements

• Linguistic Competence: Native or near‑native Dutch proficiency (C1/C2 level) coupled with an intermediate‑to‑advanced command of English (B2 level).
• Residency & Compliance: Established residency in Portugal with fully verified local documentation (NIF, NISS, and legal right to work).
• Home Office Infrastructure: A reliable, high‑speed broadband internet connection suitable for remote digital communication.
• Ideal Background: Previous working experience in client assistance, financial care desks, or e‑commerce support.
• Key Attributes: Exceptional listening skills, genuine empathy, comfort operating multiple digital tools simultaneously, and a methodical, detail‑oriented work ethic.

Perks & Working Environment

• Workplace Flexibility: Fully remote model enabling you to work from anywhere in Portugal.
• Provided Hardware: All necessary IT gear shipped directly to you, including a high‑performance PC, specialized headset, and security tools.
• Training & Culture: Comprehensive, fully paid introductory training, ongoing professional development programs, and an encouraging international team culture focused on well‑being.