Dutch-Speaking Customer Support Advisor – Fintech – Portugal (Apply Today)

Closerhire; Lisboa; Remote; EUR 14,000 - 17,000; Full time

Benefits offered by this job

14 salaries a year

Fully remote work

Multinational fintech environment

Job summary

CloserHire is seeking a Dutch-speaking Customer Support Advisor to work remotely from Portugal. You will handle customer inquiries in Dutch via phone, chat, and email, log interactions in the CRM, and resolve payment-related issues for fintech services.

Ideal candidates will have C2 Dutch and strong English (B2+), with at least 1 year in customer service. The role includes 14 salaries per year and a Complexity Bonus, with fully remote work from anywhere in Portugal.

Qualifications

• Fluent in Dutch at C2 level and proficient in English (B2+).
• Experience in customer service or related fields is preferred.
• Comfortable leveraging PC-based tools and CRM systems.

Responsibilities

• Provide customer support via phone, chat, and email in Dutch.
• Log and track interactions in the CRM system accurately.
• Troubleshoot payment and account issues related to digital wallet products.
• Offer clear, timely resolutions with professionalism and empathy.

Skills

Dutch language (C2)

English language (B2+)

Job description

A working week in Portugal (remote), in Dutch. 1 100,00 € x 14 yearly + Complexity Bonus.

A typical day

You’ll spend most of it on providing customer support via phone, chat, and email in Dutch, accurately logging and tracking interactions in the CRM system, troubleshooting payment and account issues related to digital wallet products, offering clear, timely resolutions with professionalism and empathy, and ensuring compliance with procedures and service standards.

Would you fit?

We’re looking for someone with C2-level fluency in Dutch and strong command of English (B2+), minimum 1 year of experience in customer service, hospitality, retail, or similar environments is preferred, experience in financial services, fintech, or internet-based companies is a strong plus, strong attention to detail, organizational skills, and problem-solving mindset, comfortable using PC-based tools, internet systems, and software applications, ability to work independently and manage responsibilities in a remote environment, and collaborative, resilient attitude and customer-first mindset.

The money

1 100,00 € x 14 yearly + Complexity Bonus

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

What comes with it

• 14 Salaries a Year
• Work From Home

Benefits

• Fully remote working model from anywhere within
• Portugal. Opportunity to join a growing global fintech environment
• International, supportive, and multicultural team
• Career development opportunities within a global organization
• Comprehensive training and tools provided to help you succeed
• Flexibility and convenience of working remotely
• Notes: "Monday to Friday - 08:00 to 17:00 Days
• Off - Saturday and Sunday"

Who you'd work for

CloserHire is partnering with a leading global customer experience company to recruit a Dutch-speaking Customer Support Advisor for a top-tier financial technology platform that provides online payment solutions for individuals and businesses worldwide. This is a unique opportunity to work fully remotely, supporting customers with digital wallet and payment-related inquiries while being part of a fast-growing, international fintech environment. As a Customer Support Advisor, you will play a vital role

About Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

We are an equal-opportunity recruiter and consider every applicant on ability alone.