Dutch-Speaking Customer Support — Relocate to Lisbon

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Holiday pay

Christmas bonus

Job summary

Cross Border Talents is seeking a Dutch speaking Customer Support Representative to relocate to Lisbon, Portugal. You will join a team delivering friendly customer service over the phone and by email, handling inquiries and solving issues.

Responsibilities include assisting customers with orders, deliveries, payments and returns, acting as the liaison for external sellers, providing information on digital products, and escalating problems to the appropriate departments as needed.

Qualifications

• Dutch language is required.
• Experience in customer support or service is a plus.

Responsibilities

• Listen to customer questions and concerns, and provide answers and solutions.
• Troubleshoot orders, deliveries, payments and returns.
• Point of contact for external sellers.
• Provide information about digital products.
• Escalation and rerouting of issues to other departments.

Skills

Dutch language

Customer support

Communication skills

Job description

Cross Border Talents is seeking a Dutch speaking Customer Support Representative to relocate to Lisbon, Portugal. You will join a team delivering friendly customer service over the phone and by email, handling inquiries and solving issues.

Responsibilities include assisting customers with orders, deliveries, payments and returns, acting as the liaison for external sellers, providing information on digital products, and escalating problems to the appropriate departments as needed.