Customer Service

CBTalents; Lisboa; On-site; EUR 12,276 - 16,331; Full time

Benefits offered by this job

Relocation Package

Health Insurance

Holiday & Christmas Bonuses

Job summary

A leading recruitment firm in Lisbon seeks a motivated Dutch Customer Service Advisor. You will assist customers across communication channels, ensuring excellent service quality. Candidates should have native Dutch and advanced English proficiency, with prior customer service experience preferred. The role offers a competitive compensation package and potential for remote work after evaluation.

Qualifications

• Prior experience in technical troubleshooting is a plus.
• Background in customer service via voice/email/chat is preferred.

Responsibilities

• Assist users with pre-sales and technical support via various channels.
• Document issues and escalate when necessary.
• Respond to inbound customer requests professionally.

Skills

Native-level Dutch proficiency

Advanced English (B2 level)

Strong communication skills

Ability to work under pressure

Adaptability to changing tasks

Job description

Job Advertisement: Customer Service Advisor Dutch Speaker

Location: Oriente, Lisbon (Portugal)
Job Type: Full-Time (CDI Permanent Contract with a 3-month trial period)

About the Role

We are seeking a motivated and customer-focused Dutch Customer Service Advisor to join our team based in Lisbon. You will play a key role in assisting users with pre-sales inquiries, general questions, and technical support issues. This role requires adaptability in handling multiple communication channels while maintaining excellent service quality and embodying the brands voice.

Responsibilities

• Assist users with pre-sales, general inquiries, and technical support via phone, email, chat, social media, and messaging platforms.
• Adapt the brands voice and tone for interactions across private and public communication channels (e.g., forums, e-commerce reviews).
• Handle escalations by documenting issues and cases, escalating to higher support tiers as defined when needed.
• Respond to inbound customer requests professionally, focusing on providing effective solutions and quality service.

Profile Requirements

• Language Skills:
  • Native-level Dutch proficiency.
  • Advanced English (B2 level).
• Experience:
  • Prior experience in technical troubleshooting is a plus.
  • Background in customer service via voice/email/chat is preferred.
• Soft Skills:
  • Strong communication skills.
  • Ability to work effectively under pressure in a service-oriented environment.
  • Adaptability to changing tasks and systems.

Compensation and Benefits

Total Gross Monthly Package: 1,463.36

• Base Salary: 1,100 (paid over 14 months 15,400/year).
• Performance Bonus: 10/month (120 annually).
• Complexity Bonus: 11.25/month (135 annually).
• Meal Allowance: 159.06 (7.23/day for 22 working days, tax-free).

Other Benefits:

• Relocation Package:
  • Flight ticket reimbursement after 6 months of employment.
  • Assistance in renting a room in a company-provided apartment for 280/month (deducted from paycheck).
  • Fully furnished apartments include utilities like Wi-Fi, electricity, and water.
• Health Insurance: Provided after 6 months of employment.
• Holiday & Christmas Bonuses: Equal to one months base salary each, paid in 12 monthly installments.

Working Conditions

• Schedule: 40 hours per week (5 shifts per week), with 2 rotational days off:
  • Monday to Friday: 8:00 AM 8:00 PM.
  • Saturday & Sunday: 8:00 AM 5:00 PM.
• Workplace: On-site at the Orient office in Lisbon, with potential remote work options after evaluation.

Training

Comprehensive training will be provided to help you succeed in your role:

• Topics Include:
  • Brand/product knowledge.
  • Technical troubleshooting processes.
  • Communication protocol for private and public interactions.

How to Apply

Are you fluent in Dutch and passionate about delivering excellent customer service? Join our team in Lisbon and start a rewarding career assisting users from around the world!

Apply today with your updated resume and become part of a dynamic, supportive, and multicultural team.

Lets improve the world of work together!