Customer Experience Specialist (Dutch)

Nomadify; Odivelas; Presencial; EUR 10 881 - 13 392; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly salary 975–1200 €

Onboarding curriculum

International company culture

Relocation assistance

Resumo da oferta

Nomadify in Portugal is seeking a Customer Experience Specialist (Dutch) to act as the primary touchpoint for international clients, handling requests across phone, email, and live chat. A fully paid onboarding program supports your success and relocation assistance helps you settle in.

Requirements include native Dutch (C1–C2), English at least B1, willingness to relocate, and the ability to adapt quickly in a diverse, fast-paced environment.

Qualificações

• Native or bilingual Dutch (C1–C2) written and spoken.
• English (B1+ level) for digital tools and training.
• Willing to relocate to Portugal.
• Self-guided, quick to adopt new software/workflows.
• Comfortable in a fast-paced, multicultural workplace.

Responsabilidades

• Process and resolve incoming user requests across omnichannel platforms (phone, email, live chat).
• Represent corporate values with exceptional communication.
• Evaluate client issues to deliver actionable resolutions.
• Register and maintain case histories in the corporate database.
• Align with internal KPIs and team milestones.
• Liaise with cross-functional international teams to resolve escalated matters.

Conhecimentos

Dutch language

English language

Relocation willingness

Self-motivation

Multicultural environment

Ferramentas

CRM software

Descrição da oferta de emprego

Customer Experience Specialist (Dutch)

Location: Portugal

Overview of the Opportunity

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Your Tasks

• Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
• Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements

• Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate, settle, and advance a professional career path in Portugal.
• A responsible, self-guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast-paced, highly diverse, and multicultural workspace.
• Prerequisite: Must possess valid EU nationality or a current, legal work authorization for Portugal.

What We Offer

• Compensation: A monthly base salary ranging from 975 € to 1200 €.
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive, energetic, and highly international company culture.
• Strategic exposure to professional business communications to elevate your long-term career outlook.
• Relocation Package: A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.