Customer Support Specialist- multilingual

Cross Border Talents; Lisboa; Presencial; EUR 14 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site in Lisbon

Weekends off

Comprehensive onboarding and training

Multicultural workplace

Performance-based monthly bonus

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Service Specialist to be the first point of contact for customers, handling inquiries and delivering exceptional service in a dynamic, international environment. You will work on-site in Lisbon with rotating shifts and weekends off, supported by a comprehensive onboarding and training program to set you up for success.

Fluent English plus native or high fluency in Italian, French, Dutch, or strong English are expected, along with excellent

Qualificações

• Native or high fluency in Italian and strong English communication (B2+).
• Native or high fluency in French with strong English skills (B2+).
• Native or high fluency in Dutch with strong English skills (B2+).
• Or English-only proficiency suffice.

Responsabilidades

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Conhecimentos

Italian language proficiency

English language proficiency

French language proficiency

Dutch language proficiency

Customer service

Descrição da oferta de emprego

About the Role

We are recruiting on behalf of a leading global customer experience company for aCustomer Service Specialist based on-site in Lisbon, Portugal. In this role, you will act as the first point of contact for customers, handling inquiries, managing requests, and delivering exceptional service in a dynamic, international environment.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction.

Requirements

• Language Proficiency:
  Native or high fluency in Italian, alongside strong English communication skills (B2+).
  Native or high fluency in French, alongside strong English communication skills (B2+).
  Native or high fluency in Dutch, alongside strong English communication skills (B2+).
  or even just in English.
• Work Model: Readiness to work On-site in Lisbon, Portugal.
• Working Hours: Availability to work rotational shifts Monday to Friday (between 07:30 AM and 08:00 PM).
• Schedule: Weekends Off (Saturday & Sunday).
• Soft Skills: Excellent active listening, communication, and problem-solving skills.

What We Offer

• Competitive fixed monthly base salary.
• Monthly performance-based bonus scheme.
• Fixed weekends off for a great work-life balance.
• Comprehensive onboarding and training program.
• Multicultural workplace in one of Europe's most vibrant capital cities.