Operations Customer Expert in Lisbon (Dutch Speaker)

Blu Selection; Lisboa; On-site; EUR 12,834 - 15,724; Full time

Benefits offered by this job

Health insurance from day one

Paid training: 20 days, 42.72€/day

Relocation support

Optional shared housing

Performance bonus: up to 100€/month

Job summary

Join a vibrant international team in sunny Lisbon as an Operations Customer Expert. This role is perfect for those passionate about delivering exceptional customer experiences and solving problems. You will support customers through various channels, ensuring a smooth and professional interaction. With a focus on quality service, you will thrive in a multicultural environment, leveraging your fluency in Dutch or Flemish and English. The company, a global leader in customer experience, is committed to employee development and offers a supportive workplace culture. If you're ready to make a difference and grow your career, this opportunity awaits you.

Qualifications

• Fluent in Dutch or Flemish and English, with strong communication skills.
• Experience in customer service or sales is a plus.

Responsibilities

• Support customers through voice, email, and chat in Dutch/Flemish and English.
• Resolve issues on first contact and provide accurate solutions.

Skills

Fluency in Dutch or Flemish

Fluency in English (minimum B2 level)

Excellent communication skills

Problem-solving mindset

Customer-focused attitude

Education

EU citizenship or valid Portuguese residence permit

Job description

Are you passionate about delivering premium customer experiences? Step into a role where quality service, attention to detail, and customer satisfaction are at the heart of everything you do.

We're looking for individuals who take pride in offering high-level customer care, who enjoy solving problems, and who can communicate clearly and confidently. If you're fluent in Dutch or Flemish, thrive in a multicultural environment, and are ready for a new opportunity in sunny Lisbon, this could be the right move for you.

Your responsibilities and impact as an Operations Customer Expert will be:

• Supporting customers through multiple channels (voice, email, chat) in Dutch/Flemish and English

• Understanding customer needs and providing accurate, efficient solutions

• Ensuring a smooth and professional experience in every interaction

• Resolving issues on first contact whenever possible

• Staying informed about products and services to offer clear guidance

• Identifying opportunities for customer satisfaction and loyalty through thoughtful recommendations

Skills, qualifications, and qualities you’ll bring:

• Native-level fluency in Dutch or Flemish and a solid command of English (minimum B2 level)

• Excellent communication skills and a customer-focused attitude

• Problem-solving mindset with a calm, friendly approach

• Previous experience in customer service or sales is a plus

• EU citizenship or a valid Portuguese residence permit

What’s in it for you:

• 12-month contract, with potential for long-term or permanent employment

• Full-time (40h/week), rotating shifts between 07:00 and 19:00

• Gross monthly salary with accommodation: 1,150€

• Gross monthly salary without accommodation: 1,409€

• Performance bonus: up to 100€/month

• Paid training: 20 days, 42.72€/day

• Health insurance from day one

• Relocation support and optional shared housing

• International, growth-focused workplace in Lisbon

About your future company:
You’ll be joining a global leader in customer experience solutions, working in a vibrant international team based in Lisbon. This company supports some of the world’s most well-known premium brands and is known for its commitment to employee development and workplace culture.