Dutch Speaking Customer Advisor (remote/on -site)

Cross Border Talents; Lisboa; Hybrid; EUR 22,000 - 34,000; Full time

Benefits offered by this job

Flexible working model

Full relocation support

Paid training and onboarding

Competitive salary package

Equipment provided for remote work

Career development in global org

International and multicultural env.

22 days' paid annual leave

Job summary

Cross Border Talents seeks a Dutch-speaking Customer Support Specialist to join our international team in Lisbon, Portugal. The role offers flexible working arrangements including remote, on-site and hybrid models, with full relocation support for successful candidates.

You will provide professional, efficient customer service by phone and email, handling inquiries about orders, deliveries, payments and returns, and acting as a liaison for external sellers within a global organisation.

Qualifications

• Dutch language proficiency C1/C2 is mandatory.
• English proficiency B2+ required.
• Eligible to work in Portugal.

Responsibilities

• Provide professional, efficient, customer-focused support by phone and email.
• Handle inquiries about orders, deliveries, payments and returns.
• Act as a liaison for external sellers; ensure professional communication.
• Escalate complex matters to appropriate internal departments.
• Maintain accurate records of all customer interactions in CRM systems.

Skills

Dutch (C1/C2)

English (B2+)

CRM software

Remote work setup

Job description

We are seeking a Dutch-speaking Customer Support Specialist to join an international customer service team in Lisbon, Portugal. The role offers a flexible working model, with remote, on-site and hybrid arrangements available.

The successful candidate will provide professional, efficient and customer-focused support by phone and email. The role covers inquiries about orders, deliveries, payments and returns, and includes acting as a point of contact for external sellers.

Full relocation support is provided for candidates relocating to Portugal.

Key Responsibilities

• Respond to customer inquiries and concerns, providing clear and accurate resolutions
• Troubleshoot issues related to orders, deliveries, payments and returns
• Serve as a point of contact for external sellers, ensuring professional and timely communication
• Provide accurate information regarding digital products
• Escalate complex matters to the appropriate internal departments
• Maintain accurate records of all customer interactions in CRM and support systems

Benefits

• Flexible working model: remote, on-site or hybrid
• Full relocation support for candidates relocating to Portugal
• Paid training and structured onboarding programme
• Competitive salary package
• Equipment provided for remote work
• Career development opportunities within a global organisation
• International and multicultural working environment
• 22 days' paid annual leave, plus additional local benefits

Requirements

Mandatory

• Native or fluent proficiency in Dutch (C1/C2)
• Professional working proficiency in English (B2 or above)
• Eligibility to work in Portugal

Core Competencies

• Strong communication and active listening skills
• Customer-oriented approach with attention to detail
• Proficiency with software applications and customer service systems
• Reliable internet connection and suitable workspace (for remote/hybrid arrangements)

Preferred

• Previous experience in customer service, e-commerce or marketplace environments