Dutch-Speaking Support Specialist – E-commerce Platform

Pkrecruiting; Portugal; Teletrabalho; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health insurance

Accommodation support

Paid training

Annual leave 22 days

Resumo da oferta

CloserHire is recruiting for a remote Support Specialist role based in Portugal to assist customers and sellers for a major e-commerce platform. You will handle phone and email inquiries, troubleshoot issues, and maintain accurate records, contributing to a smooth customer experience.

The role offers a full-time contract with training, health insurance from day one, meal allowance, and 22 days of paid annual leave plus holidays in an international fast-paced environment.

Qualificações

• Fluent in Dutch (spoken and written) with good English skills.
• Previous experience in customer support or service roles is an advantage.
• Strong communication and problem-solving skills.
• Comfortable working with digital tools and customer management systems.
• Ability to work independently in a remote environment.
• Customer-focused mindset with attention to detail.

Responsabilidades

• Provide customer support via phone and email, ensuring a professional and friendly experience.
• Assist with inquiries related to orders, deliveries, payments, and returns.
• Troubleshoot customer issues and provide clear, effective solutions.
• Act as a point of contact for external sellers, supporting their questions and needs.
• Provide information about digital products and platform services.
• Escalate and route more complex issues to the appropriate internal teams.
• Maintain accurate records of customer interactions and follow internal processes.

Conhecimentos

Dutch language proficiency

English proficiency

Customer service

Communication

Problem solving

Remote work

Attention to detail

Ferramentas

CRM systems

Descrição da oferta de emprego

CloserHire is partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal. In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

Your Role

• Provide customer support via phone and email, ensuring a professional and friendly experience
• Assist with inquiries related to orders, deliveries, payments, and returns
• Troubleshoot customer issues and provide clear, effective solutions
• Act as a point of contact for external sellers, supporting their questions and needs
• Provide information about digital products and platform services
• Escalate and route more complex issues to the appropriate internal teams
• Maintain accurate records of customer interactions and follow internal processes

Your Qualifications

• Fluent in Dutch (spoken and written) with good English skills
• Previous experience in customer support or service roles is an advantage
• Strong communication and problem-solving skills
• Comfortable working with digital tools and customer management systems
• Ability to work independently in a remote environment
• Customer-focused mindset with attention to detail

The Offer

• Remote position within Portugal
• Full-time contract with a 40-hour work week
• Paid training (6 days, 8 hours per day) with structured onboarding
• Training compensation provided upon successful completion
• Base salary + meal allowance
• Holiday and Christmas allowances paid monthly
• Optional accommodation support (if applicable)
• Health insurance from day one
• 22 days of paid annual leave + Portuguese public holidays
• Opportunity to grow within an international and fast-paced environment

Relocation

permanent accomodation provided - check project files in drive