Dutch Customer Support Specialist in Portugal (Fully Remote)

Cross Border Talents; Portugal; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Health and life insurance

Relocation package

Job summary

A dynamic customer service company is seeking a Customer Support Specialist fluent in Dutch to join their team. The role involves assisting customers via multiple communication channels and delivering outstanding service. Ideal candidates will have 0-1 year of experience and EU citizenship or a Portuguese residency card. Competitive compensation and a meal allowance are offered along with health insurance. This is a fully remote position with a relocation package if needed.

Qualifications

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card required.
• Eagerness to learn and grow is essential.

Responsibilities

• Deliver outstanding support across various communication channels.
• Quickly and professionally troubleshoot technical problems.
• Build strong relationships through clear, empathetic communication.

Skills

Fluent in Dutch (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Job description

Dutch Customer Support Specialist in Portugal (Fully Remote)

Advance Your Career in Customer Support!

Are you passionate about problem-solving and making a difference in people’s everyday experiences? We’re seeking a motivated Customer Support Specialist to join our dynamic team! If you thrive in fast-paced settings and value building meaningful connections, this could be the perfect role for you.

Role Overview:

As a Customer Support Specialist, you’ll assist customers through phone, chat, email, and social media, addressing account queries, technical challenges, and transaction issues. Your goal is to deliver seamless, efficient, and positive experiences with every interaction.

Key Responsibilities:

• Deliver outstanding support across various communication channels
• Help customers with account setup, verification, login issues, and payment procedures
• Quickly and professionally troubleshoot technical problems
• Serve as a reliable contact point, particularly for clients in the sports sector
• Build strong relationships through clear, empathetic communication
• Adhere to internal guidelines and maintain high service standards
• Recommend process improvements to boost customer satisfaction and efficiency

Requirements:

• Fluent in Dutch (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

Remote Work: Enjoy the flexibility of working from home

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!