Dutch Customer Support Specialist – Lisbon (Remote & On-Site)

Cross Border Talents; Lisboa; Híbrido; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Flexible work model

Training provided

Paid holidays 22 days

Resumo da oferta

Cross Border Talents is seeking a Customer Support Specialist to deliver friendly and efficient service via phone and email. The role supports an international team in Lisbon with the flexibility to work remotely, on-site, or in a hybrid setup.

Responsibilities include handling inquiries, troubleshooting orders, and communicating with sellers. A strong Dutch and English ability, plus excellent communication, are essential for success.

Qualificações

• Native or fluent proficiency in Dutch (C1/C2).
• Good working command of English (B2 or above).
• Strong communication, active listening, and problem-solving skills.
• Customer-oriented mindset with strong empathy and attention to detail.
• Basic technical aptitude for software tools and customer service systems.
• Reliable home internet connection and a suitable remote workspace (for remote/hybrid applicants).
• Eligibility to work in Portugal.

Responsabilidades

• Listen to customers' questions and concerns, providing clear, effective answers and solutions.
• Handle troubleshooting related to orders, deliveries, payments, and returns.
• Serve as a primary point of contact for external sellers, ensuring smooth and professional communication.
• Provide accurate and clear information regarding digital products.
• Escalate and reroute complex issues to the appropriate internal departments.
• Maintain accurate records of customer interactions using CRM and support tools.

Conhecimentos

Dutch proficiency

English proficiency

Communication

Problem solving

Customer focus

Tech aptitude

Work eligibility Portugal

Ferramentas

CRM systems

Support tools

Descrição da oferta de emprego

We are looking for a Customer Support Specialist to deliver a competent, friendly, and efficient customer service experience via phone and email. You will join an international team based in Lisbon, supporting customer inquiries, troubleshooting, and seller communications — with the flexibility to work remotely, on-site, or in a hybrid setup.

Key Responsibilities

• Listen to customers' questions and concerns, providing clear, effective answers and solutions
• Handle troubleshooting related to orders, deliveries, payments, and returns
• Serve as a primary point of contact for external sellers, ensuring smooth and professional communication
• Provide accurate and clear information regarding digital products
• Escalate and reroute complex issues to the appropriate internal departments
• Maintain accurate records of customer interactions using CRM and support tools

Required Skills & Qualifications

• Native or fluent proficiency in Dutch (C1/C2)
• Good working command of English (B2 or above)
• Strong communication, active listening, and problem-solving skills
• Customer-oriented mindset with strong empathy and attention to detail
• Basic technical aptitude for software tools and customer service systems
• Reliable home internet connection and a suitable remote workspace (for remote/hybrid applicants)
• Eligibility to work in Portugal

What Is Offered

• Flexible work model: choose to work remotely, on-site in Lisbon, or a mix of both
• Full relocation support
• Comprehensive training and onboarding provided
• Paid holidays (22 days per year), plus additional local benefits
• Competitive salary package
• Modern equipment provided for remote work setup
• Supportive, international, and multicultural team culture
• Career growth and development opportunities within a global organization

If you're a motivated, customer-focused professional fluent in Dutch and looking for flexibility in how and where you work, we'd love to hear from you!