Dutch-Speaking Retail & E-Commerce Customer Support Portugal

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Relocation package

Paid initial training

Career development opportunities

Resumo da oferta

Cross Border Talents is recruiting for a Dutch-speaking Retail & E-commerce Customer Support role in Portugal. You will manage customer inquiries via phone, chat, and email in Dutch, delivering accurate and empathetic assistance while adhering to guidelines.

The position requires fluent Dutch and EU work eligibility, with shifts rotating Mon-Fri and occasional weekends. A relocation package, paid training, and a dynamic multicultural environment are provided.

Qualificações

• Fluent in Dutch — native or C1/C2 level (mandatory).
• EU citizenship, valid EU work permit, or refugee protection status.
• Strong communication and interpersonal skills.
• Availability for rotating shifts (Mon-Fri + occasional weekends).
• Previous customer service experience is an advantage.

Responsabilidades

• Handle customer inquiries via phone, chat, and/or email in Dutch.
• Provide accurate, professional, and empathetic support.
• Follow client guidelines and quality standards.
• Escalate complex issues appropriately.
• Maintain accurate records in CRM systems.

Conhecimentos

Dutch language proficiency

Customer service

Communication skills

Flexibility and shift work

Ferramentas

CRM systems

Descrição da oferta de emprego

Dutch-Speaking Retail & E-commerce Customer Support Portugal

Dutch-Speaking Retail & E-commerce Customer Support | Portugal ABOUT THE ROLE We are recruiting on behalf of a leading international BPO/customer experience company based in Portugal. You will join a multilingual team delivering high-quality support in Dutch.

• Handle customer inquiries via phone, chat, and/or email in Dutch
• Provide accurate, professional, and empathetic support
• Follow client guidelines and quality standards
• Escalate complex issues appropriately
• Maintain accurate records in CRM systems

• Fluent in Dutch — native or C1/C2 level (mandatory)
• EU citizenship, valid EU work permit, or refugee protection status
• Strong communication and interpersonal skills
• Availability for rotating shifts (Mon-Fri + occasional weekends)
• Previous customer service experience is an advantage

• Competitive monthly salary + KPI/performance bonus
• Full relocation package provided (flight + accommodation support)
• Paid initial training
• Dynamic multicultural work environment
• Career development opportunities