Dutch Speaking Customer Advisor

Cross Border Talents; Lisboa; Hybrid; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Remote work

Relocation support

Onboarding program

Competitive salary

Equipment provided

Career development

International environment

Annual leave 22 days

Job summary

Cross Border Talents is seeking a Dutch-speaking Customer Support Specialist in Lisbon to join an international service team. The role allows flexible arrangements including remote, on-site, and hybrid work.

You will assist customers with orders, payments, and returns, and act as a liaison for external sellers, delivering professional and timely support. Relocation assistance is provided.

Qualifications

• Must speak Dutch at native or fluent level (C1/C2).
• Proficient English (B2 or above).
• Eligible to work in Portugal.

Responsibilities

• Respond to customer inquiries by phone and email with clear resolutions.
• Troubleshoot orders, deliveries, payments and returns.
• Serve as a contact for external sellers with professional communication.
• Provide accurate information regarding digital products.

Skills

Dutch C1/C2

English B2

CRM systems

Communication

Job description

We are seeking a Dutch-speaking Customer Support Specialist to join an international customer service team in Lisbon, Portugal. The role offers a flexible working model, with remote, on-site and hybrid arrangements available.

The successful candidate will provide professional, efficient and customer-focused support by phone and email. The role covers inquiries about orders, deliveries, payments and returns, and includes acting as a point of contact for external sellers.

Full relocation support is provided for candidates relocating to Portugal.

Key Responsibilities

• Respond to customer inquiries and concerns, providing clear and accurate resolutions
• Troubleshoot issues related to orders, deliveries, payments and returns
• Serve as a point of contact for external sellers, ensuring professional and timely communication
• Provide accurate information regarding digital products
• Escalate complex matters to the appropriate internal departments
• Maintain accurate records of all customer interactions in CRM and support systems

Benefits

• Flexible working model: remote, on-site or hybrid
• Full relocation support for candidates relocating to Portugal
• Paid training and structured onboarding programme
• Competitive salary package
• Equipment provided for remote work
• Career development opportunities within a global organisation
• International and multicultural working environment
• 22 days' paid annual leave, plus additional local benefits

Requirements

Mandatory

• Native or fluent proficiency in Dutch (C1/C2)
• Professional working proficiency in English (B2 or above)
• Eligibility to work in Portugal

Core Competencies

• Strong communication and active listening skills
• Customer-oriented approach with attention to detail
• Proficiency with software applications and customer service systems
• Reliable internet connection and suitable workspace (for remote/hybrid arrangements)

Preferred

• Previous experience in customer service, e-commerce or marketplace environments