Dutch Speaking Customer Advisor (remote/on -site)

Savior Artigos Texteis Lda; Lisboa; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Full relocation support

Paid training

Equipment provided for remote work

22 days' paid annual leave

Career development opportunities

International and multicultural team

Job summary

Savior Artigos Texteis Lda seeks a Dutch-speaking Customer Support Specialist to join its international team in Lisbon. The role offers flexible arrangements including remote, on-site, and hybrid work, with full relocation support for candidates moving to Portugal.

You will handle orders, deliveries, payments, and returns via phone and email, acting as a liaison for external sellers. Training is provided and a competitive salary package is offered.

Qualifications

• Native or fluent proficiency in Dutch (C1/C2).
• Professional working proficiency in English (B2 or above).
• Eligibility to work in Portugal.

Responsibilities

• Respond to customer inquiries and concerns with clear and accurate resolutions.
• Troubleshoot issues related to orders, deliveries, payments and returns.
• Serve as a point of contact for external sellers, ensuring professional communication.
• Provide accurate information regarding digital products.
• Escalate complex matters to appropriate internal departments.
• Maintain records of all customer interactions in CRM and support systems.

Skills

Dutch (C1/C2)

English (B2+)

Communication skills

Customer service mindset

Remote/hybrid work setup

Tools

CRM systems

Ticketing software

MS Office / Google Workspace

Job description

We are seeking a Dutch-speaking Customer Support Specialist to join an international customer service team in Lisbon, Portugal. The role offers a flexible working model, with remote, on-site and hybrid arrangements available.

The successful candidate will provide professional, efficient and customer-focused support by phone and email. The role covers inquiries about orders, deliveries, payments and returns, and includes acting as a point of contact for external sellers.

Full relocation support is provided for candidates relocating to Portugal.

Key Responsibilities

• Respond to customer inquiries and concerns, providing clear and accurate resolutions
• Troubleshoot issues related to orders, deliveries, payments and returns
• Serve as a point of contact for external sellers, ensuring professional and timely communication
• Provide accurate information regarding digital products
• Escalate complex matters to the appropriate internal departments
• Maintain accurate records of all customer interactions in CRM and support systems

Benefits

• Flexible working model: remote, on-site or hybrid
• Full relocation support for candidates relocating to Portugal
• Paid training and structured onboarding programme
• Competitive salary package
• Equipment provided for remote work
• Career development opportunities within a global organisation
• International and multicultural working environment
• 22 days' paid annual leave, plus additional local benefits

Requirements

Mandatory

• Native or fluent proficiency in Dutch (C1/C2)
• Professional working proficiency in English (B2 or above)
• Eligibility to work in Portugal

Core Competencies

• Strong communication and active listening skills
• Customer-oriented approach with attention to detail
• Proficiency with software applications and customer service systems
• Reliable internet connection and suitable workspace (for remote/hybrid arrangements)

Preferred

• Previous experience in customer service, e-commerce or marketplace environments