Dutch-Speaking Customer Advisor (Remote in Portugal)

Ignite; Porto; Remote; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Remote work within Portugal

Company equipment provided

Fully paid training

Job summary

Ignite is seeking a Dutch-speaking Customer Experience Specialist for our FinTech platform. You will handle inquiries from Dutch clients, assist with safe transactions, account navigation, dispute processing, and platform tools, delivering an elite customer service experience.

This is 100% remote within Portugal; you must reside in Portugal with NIF/NISS and valid work eligibility. The role offers a fixed Mon–Fri schedule, equipment provided, and a base salary with bonuses and meal allowances.

Qualifications

• Fluent Dutch (written and spoken) at C1/C2 level
• Working English at B2 level
• Residency in Portugal with NIF/NISS and valid work eligibility

Responsibilities

• Process inbound inquiries via phone, email, and live messaging from Dutch users
• Troubleshoot account security, transactions, and platform features
• Document and track requests in CRM
• Collaborate with fraud risk teams and operations
• Maintain professional communication aligned with brand standards

Skills

Dutch (C1/C2)

English (B2)

Customer service

Tools

CRM software

Job description

Location & Work Setup:

100% Remote (Must reside in Portugal with active NIF & NISS)

Language Requirements:

Fluent Dutch (C1/C2) and Working English (B2)

Job Title:

Dutch-Speaking Customer Experience Specialist (FinTech & Online Payments)

Introduction to the Role

Are you ready to blend your strong communication abilities with a passion for digital finance and online security? We are seeking an enthusiastic, service-minded Dutch Customer Experience Specialist to represent a world-class financial technology and payment processing platform.

Acting as the main point of contact for Dutch-speaking clients, you will handle inquiries related to safe transactions, account navigation, dispute processing, and platform tools—delivering an elite customer service experience at every point of contact.

Important Note:

This role is 100% remote strictly within Portugal. Candidates must currently live in the country and hold active legal work entitlement, a local tax number (NIF), and social security registration (NISS).

Main Responsibilities

• Client Communication: Efficiently process and resolve inbound inquiries via phone, email, and live messaging channels from Dutch users with accuracy and speed.
• Tech Troubleshooting: Walk account holders through digital security protocols, transaction records, and general platform functionalities.
• CRM & Record Keeping: Accurately document, track, and update customer requests and case statuses within our internal CRM software.
• Team Synergy: Collaborate effectively with fraud risk teams and technical operations to address complex customer issues swiftly.
• Brand Standards: Maintain an exceptional level of professional courtesy and clear communication aligned with a leading financial technology brand.

Profile & Candidate Criteria

• Language Skills: Fluent C1/C2 proficiency in Dutch (written and spoken) together with B2 working proficiency in English.
• Legal Status: Valid local residency in Portugal backed by active NIF, NISS, and complete work eligibility.
• Home Setup: A dedicated home working space with a fast and reliable internet connection.
• Desired Experience: Background in customer care, financial support desks, or e-commerce (fintech exposure is a plus).

Core Competencies

• Genuine empathy, sharp active listening, skill in handling multiple software tools simultaneously, strong detail orientation, and sound emotional intelligence.

Benefits & Work Conditions

• Salary: €1,100 gross/month base + €80 gross/month attendance bonus + €7.63 net/day meal allowance
• Schedule: Fixed Monday to Friday, 08:00 to 17:00 (No shift rotation, weekends completely free)
• Meal Allowance: €7.63 net per worked day (issued on a dedicated meal voucher card).
• Location Freedom: 100% remote flexibility to work from any region within Portugal.
• Tech Equipment Provided: Full IT hardware package shipped to your home, including a corporate computer, noise-canceling headset, and security devices.
• Growth & Environment: Fully paid initial training program, structured internal growth opportunities, and a supportive international work culture.