Dutch-Speaking Customer Advisor

Ignite; Porto; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Full IT hardware package

Fixed Mon-Fri schedule 08:00–17:00

Meal allowance via voucher card

100% remote within Portugal

Paid training and growth opportunities

Job summary

Ignite is seeking a Dutch-speaking Customer Experience Specialist to support Dutch clients from a fully remote role based in Portugal. You will handle inquiries about safe transactions, account navigation, and dispute processing, delivering high‑level customer service for a fintech platform.

The role requires fluent Dutch (C1/C2) and English (B2), with a local NIF/NISS and valid work entitlement in Portugal.

Qualifications

• Fluent Dutch spoken and written (C1/C2) with English working proficiency (B2).
• Legible, proactive communication and empathy in customer interactions.
• Ability to handle multiple software tools and CRM systems.

Responsibilities

• Process and resolve inbound inquiries from Dutch users via phone, email, and live chat with accuracy and speed.
• Guide users through digital security protocols, transactions, and platform features.
• Document and track customer requests and statuses in the CRM system.
• Collaborate with fraud risk and technical ops teams to resolve complex issues.
• Maintain professional standards aligned with a top fintech brand.

Skills

Dutch language proficiency

English proficiency

Communication skills

Job description

Location & Work Setup: 100% Remote (Must reside in Portugal with active NIF & NISS)

Language Requirements: Fluent Dutch (C1/C2) and Working English (B2)

Job Title: Dutch-Speaking Customer Experience Specialist (FinTech & Online Payments)

Introduction to the Role

Are you ready to blend your strong communication abilities with a passion for digital finance and online security? We are seeking an enthusiastic, service-minded Dutch Customer Experience Specialist to represent a world-class financial technology and payment processing platform.

Acting as the main point of contact for Dutch-speaking clients, you will handle inquiries related to safe transactions, account navigation, dispute processing, and platform tools—delivering an elite customer service experience at every point of contact.

Important Note: This role is 100% remote strictly within Portugal. Candidates must currently live in the country and hold active legal work entitlement, a local tax number (NIF), and social security registration (NISS).

Main Responsibilities

• Client Communication: Efficiently process and resolve inbound inquiries via phone, email, and live messaging channels from Dutch users with accuracy and speed.
• Tech Troubleshooting: Walk account holders through digital security protocols, transaction records, and general platform functionalities.
• CRM & Record Keeping: Accurately document, track, and update customer requests and case statuses within our internal CRM software.
• Team Synergy: Collaborate effectively with fraud risk teams and technical operations to address complex customer issues swiftly.
• Brand Standards: Maintain an exceptional level of professional courtesy and clear communication aligned with a leading financial technology brand.

Profile & Candidate Criteria

Essential Criteria:

• Language Skills: Fluent C1/C2 proficiency in Dutch (written and spoken) together with B2 working proficiency in English.
• Legal Status: Valid local residency in Portugal backed by active NIF, NISS, and complete work eligibility.
• Home Setup: A dedicated home working space with a fast and reliable internet connection.
• Desired Experience: Background in customer care, financial support desks, or e-commerce (fintech exposure is a plus).

Core Competencies

• Genuine empathy, sharp active listening, skill in handling multiple software tools simultaneously, strong detail orientation, and sound emotional intelligence.

Benefits & Work Conditions

• Salary: €1,100 gross/month base + €80 gross/month attendance bonus + €7.63 net/day meal allowance
• Schedule: Fixed Monday to Friday, 08:00 to 17:00 (No shift rotation, weekends completely free)
• Meal Allowance: €7.63 net per worked day (issued on a dedicated meal voucher card).
• Location Freedom: 100% remote flexibility to work from any region within Portugal.
• Tech Equipment Provided: Full IT hardware package shipped to your home, including a corporate computer, noise-canceling headset, and security devices.
• Growth & Environment: Fully paid initial training program, structured internal growth opportunities, and a supportive international work culture.

Ready to Join?

Excited to deliver premier support for an industry-leading fintech brand from your home in Portugal?