Dutch-Speaking Customer Support Advisor - remote from Portugal

Freedom Recruitment; Porto; Remote; EUR 21,000 - 27,000; Full time

Job summary

Freedom Recruitment seeks a Dutch-speaking Customer Support Advisor to work fully remotely from Portugal. You will handle Dutch-language support via phone, chat, and email, manage CRM tickets, and resolve login and service issues with clear, patient communication.

The role requires C1-level Dutch and at least B2 English, with the option to grow into senior or specialized customer support positions over time. Training is provided and equipment is supplied.

Qualifications

• Dutch fluency at C1 level with strong English skills (B2 or above).
• Experience with web-based platforms, online services or digital products is a plus.
• Strong attention to detail, clear written and verbal communication, and good organization.
• Comfortable with computers, multiple browser tabs, and standard software tools.
• Ability to work independently and stay productive in a home-office setting.
• Must be residing in Portugal with a quiet home workspace.

Responsibilities

• Provide day-to-day customer support in Dutch via phone, chat, and email.
• Log, track, and update customer requests accurately in the CRM database.
• Troubleshoot account, login, and service issues with practical, step-by-step solutions.
• Deliver clear, helpful answers in a patient and professional manner.
• Follow standard operating procedures and meet agreed customer satisfaction standards.

Skills

Dutch fluency

English proficiency

Attention to detail

Clear communication

Home-office productivity

Portugal resident

Tools

CRM software

Job description

Dutch-Speaking Customer Support Advisor - remote from Portugal

Job Description

We are partnering with a global customer experience company to recruit Dutch-speaking Customer Support Advisors for several companies ((e-commerce or fintech). In this role, you will work fully remotely from anywhere within Portugal, helping customers with account inquiries, order questions, and general service requests across multiple communication channels.

Your Role

• Provide day-to-day customer support in Dutch via phone, chat, and email.

• Log, track, and update customer requests accurately in the CRM database.

• Troubleshoot account, login, and service issues with practical, step-by-step solutions.

• Deliver clear, helpful answers in a patient and professional manner.

• Follow standard operating procedures and meet agreed customer satisfaction standards.

Your Qualifications

• Dutch fluency at C1 level, paired with solid professional English skills (B2 or above).

• Experience with web-based platforms, online services, or digital products is a plus.

• Strong attention to detail, clear written and verbal communication, and good organization.

• Comfortable working with computers, multiple browser tabs, and standard software tools.

• Ability to work independently and stay productive in a home-office setting.

• Must be residing in Portugal with a quiet home workspace.

The Offer

• Workplace & Model: 100% remote position from anywhere in Portugal, with full equipment setup provided.

• Contract: Full-time employment contract with standard local terms.

• Onboarding & Training: Fully paid initial training program to get you up to speed on systems and processes.

• Support & Culture: Collaborative, multinational team setup with regular virtual check-ins and team support.

• Career Growth: Opportunities to build your experience and advance into senior support or specialized roles over time.