Dutch-Speaking Customer Service Specialist

Cross Border Talents; Lisboa; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Fully remote working model

Meal allowance and additional benefits

Relocation support may be available

Opportunities for professional growth

Job summary

Cross Border Talents is seeking a Dutch-Speaking Customer Service Specialist to join our international payments support team. This fully remote role is based in Lisbon, Portugal, and requires you to communicate clearly in Dutch and English.

You will handle inquiries, resolve payment questions, discuss arrangements, and maintain accurate records while collaborating with internal teams. A proactive communicator with strong problem-solving and organizational skills will thrive here, with growth in

Qualifications

• Fluency in Dutch and English.
• Strong communication and negotiation skills.
• Experience in customer service, retail, hospitality, or contact centre operations is an advantage.
• Familiarity with financial services or payment processing is a plus.
• Good multitasking, problem-solving, and organisational skills.
• Ability to work independently and handle sensitive customer information professionally.

Responsibilities

• Handle customer inquiries through phone and written communication.
• Assist customers with payment-related questions and account funding.
• Discuss payment arrangements and negotiate repayment solutions.
• Investigate and resolve account-related issues.
• Explain product features, account history, and relevant policies.
• Maintain accurate customer records and collaborate with internal teams.

Skills

Dutch language

English language

Communication

Negotiation

Multitasking

Problem solving

Organisational skills

Job description

Dutch-Speaking Customer Service Specialist

Lisbon, Portugal | Remote
Languages: Dutch and English

Are you fluent in Dutch and English and passionate about helping customers? Join an international team and build your career in customer support within the digital payments sector!

Your Responsibilities

• Handle customer inquiries through phone and written communication.
• Assist customers with payment-related questions and account funding.
• Discuss payment arrangements and negotiate repayment solutions.
• Investigate and resolve account-related issues.
• Explain product features, account history, and relevant policies.
• Maintain accurate customer records and collaborate with internal teams.

Requirements

• Fluency in Dutch and English.
• Strong communication and negotiation skills.
• Previous experience in customer service, retail, hospitality, or contact centre operations is an advantage.
• Familiarity with financial services or payment processing is a plus.
• Good multitasking, problem-solving, and organisational skills.
• Ability to work independently and handle sensitive customer information professionally.

What We Offer

• Fully remote working model.
• Monday to Friday schedule, 08:00–17:00.
• Meal allowance and additional benefits.
• Relocation support may be available for eligible candidates moving to Portugal.
• Opportunities for professional growth in an international environment.