Dutch-Speaking Customer Support Specialist –

CB Talents; Lisboa; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Remote work

Relocation support

Welcome bonus

Job summary

CB Talents is seeking a Dutch-speaking Customer Support & Collections Specialist in Portugal for a 100% remote role. You will assist international customers with account funding, transactions, and protection policies, while negotiating payment plans and guiding vulnerable customers.

The position requires Dutch (native/fluent) and strong English, 1–2 years in customer service or fintech, and comfort with MS Office and multi-queue systems. Portuguese relocation support is provided.

Qualifications

• Native or fluent in Dutch with strong business English (B2+)
• Residing in Portugal or willing to relocate to Portugal with company support
• 1–2 years in customer service, fintech, or call center environments
• Strong negotiation, active listening, and independent problem-solving abilities
• Tech-savvy with PC-based internet applications and multi-queue systems

Responsibilities

• Provide customer care and inquiries across voice and written channels
• Handle payment-related inquiries, negotiate payment plans, and secure promises to pay
• Guide vulnerable customers and route accounts to specialized teams when needed
• Maintain detailed account notes and schedule callbacks as needed

Skills

Dutch language

English language

Negotiation

Problem solving

Tools

MS Office

Job description

Escape to sunny Portugal while building your career with a global Financial Technology leader! We are seeking a fluent Dutch and English speaker to join a dynamic remote team providing high-quality support and payment solutions to international customers.

What's in It for You?

• Base Salary: €1,100 gross/month
  
• Welcome Bonus: €2,000 total (€166.66/month added to your pay during your first year)
  
• Meal Allowance: €7.63 net per working day (~€160+ tax-free extra monthly)
  
• Complexity Bonus: €80/month
  
• Schedule: Monday to Friday, 08:00 – 17:00 (Weekends Off!)
  
• Work Setup: 100% Remote (Based in Portugal)
  
• Relocation Package: Comprehensive relocation support and assistance provided for candidates moving to Portugal.
  

Key Responsibilities

As a Customer Support & Collections Specialist, you will assist users of a leading online payment platform across voice and written channels:

• Customer Care & Inquiries: Assist customers with account funding, transaction history, product details, and protection policies.
  
• Payment Solutions: Handle inbound/outbound inquiries, negotiate payment plans, resolve collection-related questions, and secure promises to pay.
  
• Specialized Assistance: Guide vulnerable customers, offer insolvency support, and route accounts to specialized teams when needed.
  
• System Operations: Maintain detailed account notes, schedule call-backs, and manage multi-queue contact systems efficiently.
  

Candidate Profile

• Languages: Native or fluent in Dutch (C1/C2) with strong business English (B2+).
  
• Location: Residing in Portugal (preferred) or willing to relocate to Portugal with company support.
  
• Experience: 1–2 years in customer service, retail, hospitality, fintech, or call center environments (preferred).
  
• Skills: Strong negotiation, active listening, priority management, and independent problem-solving abilities.
  
• Tech-Savvy: Proficient in MS Office, comfortably navigating PC-based internet applications and multi-queue communication systems.