Dutch-Speaking Customer Advisor

Ignite.; Porto; A distancia; EUR 11.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tech equipment provided

Paid initial training

Remote work within Portugal

Career growth opportunities

Descripción de la vacante

Ignite. seeks a Dutch-Speaking Customer Experience Specialist for a fully remote role within Portugal. You will handle Dutch client inquiries, guide users through secure transactions, and document cases in our CRM while collaborating with risk and back-office teams.

Fluent Dutch (C1/C2) and English (B2) are required, with a stable home internet setup. The role offers fixed Monday–Friday hours and generous remote-work flexibility from Portugal.

Formación

• Language proficiency: Dutch C1/C2 and English B2.
• Legal residency in Portugal with NIF and NISS, eligible to work.
• Fast, stable home internet connection.
• Experience in customer service or e-commerce helpful.

Responsabilidades

• Answer and resolve Dutch client inquiries via phone, email, and live chat.
• Help users navigate digital security steps, transaction histories, and platform features.
• Log and track inquiries in CRM with accuracy and care.
• Collaborate with risk & back-office teams to resolve complex cases.
• Maintain professional communication aligned with fintech brand standards.

Conocimientos

Dutch language (C1/C2)

English (B2)

Descripción del empleo

Salary: €1,100 gross/month base + €80 gross/month attendance bonus + €7.63 net/day meal allowance

Job Title: Dutch-Speaking Customer Experience Specialist (FinTech & Online Payments)

Location & Work Setup: 100% Remote (Must reside in Portugal with active NIF & NISS)

Schedule: Fixed Monday to Friday, 08:00 to 17:00 (No shift rotation, weekends completely free)

Languages Required: Fluent Dutch (C1/C2) & Working English (B2)

Introduction to the Role

Are you looking to combine your exceptional communication skills with a passion for digital finance and online security? We are hiring an enthusiastic, customer-focused Dutch Customer Experience Specialist to represent a premier global financial technology and online payments brand.

Serving as the primary voice for Dutch-speaking account holders, you will manage inquiries related to secure transactions, account access, dispute resolution, and platform features—delivering an elite support experience at every turn.

Important Note: This role operates on a 100% remote basis exclusively within Portugal. Applicants must already reside in the country and possess valid legal work authorization, a local tax identification number (NIF), and a social security number (NISS).

Main Responsibilities

• Client Communication: Answer and resolve inbound requests via phone, email, and live communication channels from Dutch clients with speed and precision.
• Tech Troubleshooting: Help account holders navigate digital security steps, transaction histories, and general operational questions.
• CRM & Record Keeping: Accurately log, track, and update all client inquiries and case progress within our internal customer relationship management software with absolute precision.
• Team Synergy: Work hand-in-hand with risk teams and back-office technical divisions to resolve complex inquiries efficiently.
• Brand Standards: Sustain a high standard of professional courtesy and sophisticated communication consistent with a top-tier fintech name.

Profile & Candidate Criteria

Essential Criteria:

• Language Skills: C1/C2 mastery of Dutch (written and spoken) alongside a B2 working knowledge of English.
• Legal Status: Valid local residency in Portugal paired with active NIF, NISS, and legal employment eligibility.
• Home Setup: A fast, stable home internet connection.
• Desired Experience: Prior exposure to customer service, financial helpdesks, or e-commerce environments.

Core Competencies:

• Empathetic mindset, active listening, ability to multitask across software applications, and a structured, detail-oriented approach, backed by strong emotional intelligence.

Benefits & Work Conditions

• Base Compensation: €1,100 gross per month.
• Attendance Bonus: €80 gross per month for consistency and punctuality.
• Meal Allowance: €7.63 net per day worked (distributed via a dedicated meal voucher card).
• Location Freedom: Enjoy complete remote work flexibility from anywhere within Portugal.
• Tech Equipment Provided: All required hardware is supplied, including a corporate PC, professional headset, and secure access tokens.
• Growth & Environment: Full, paid initial training, clear career progression pathways, and an inclusive international team culture.