Dutch & English Fintech Support Expert – Remote Portugal

Cross Border Talents; Lisboa; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

€2,000 Welcome Bonus

Remote working

Meal allowance

Additional complexity bonus

Weekends off

Job summary

Cross Border Talents in a remote-capable role is seeking a bilingual Dutch and English customer support professional. Join an international fintech team to assist customers with payments, accounts, and inquiries while contributing to service excellence.

The position offers a €2,000 welcome bonus, remote work, and a weekday schedule. Prior experience in financial services is a plus, with weekends off and relocation support possibly available.

Qualifications

• Fluency in Dutch and English.
• 1–2 years of experience in customer service, retail, hospitality, or a call center is preferred.
• Strong communication, negotiation, and problem-solving skills.
• Confidence using computer applications and learning new systems.
• Ability to multitask, prioritize tasks, and work independently.
• Financial services or transaction-processing experience is an advantage.

Responsibilities

• Handle inbound and outbound customer calls and written inquiries.
• Assist customers with payment transactions, account funding, and account-related questions.
• Investigate payment and collection inquiries and provide effective solutions.
• Explain account history, product details, and relevant policies.
• Discuss payment arrangements and follow up when necessary.
• Maintain accurate customer records and collaborate with internal teams.

Skills

Dutch language

English language

Customer service

Communication

Problem solving

Job description

Your Language Skills Can Unlock a €2,000 Welcome Bonus!

Ready to take your career to the next level while working remotely? Join an international team supporting customers of an online payment platform. Use your Dutch and English communication skills to help customers navigate payment transactions, account funding, and financial inquiries while building valuable experience in the fintech industry.

Enjoy a €2,000 Welcome Bonus, remote working, and weekends off!

Your Responsibilities

• Handle inbound and outbound customer calls and written inquiries.
• Assist customers with payment transactions, account funding, and account-related questions.
• Investigate payment and collection inquiries and provide effective solutions.
• Explain account history, product details, and relevant policies.
• Discuss payment arrangements and follow up when necessary.
• Maintain accurate customer records and collaborate with internal teams.

What We're Looking For

• Fluency in Dutch and English.
• 1–2 years of experience in customer service, retail, hospitality, or a call center is preferred.
• Strong communication, negotiation, and problem-solving skills.
• Confidence using computer applications and learning new systems.
• Ability to multitask, prioritize tasks, and work independently.
• Financial services or transaction-processing experience is an advantage.

What We Offer

• €2,000 Welcome Bonus, paid in 12 monthly instalments during the first year.
• Remote working opportunity.
• Meal allowance.
• Additional complexity bonus.
• Monday-to-Friday schedule — enjoy your weekends off!
• Relocation and accommodation support may be available for eligible candidates moving to Portugal.

Position Details

• Location: Lisbon, Portugal.
• Work Model: Remote.
• Schedule: Monday to Friday, 08:00–17:00.
• Weekends: Saturday and Sunday off.
• Employment Type: Full-time.

Ready for Your Next Career Move?

Combine your Dutch and English skills with an exciting opportunity in financial technology — with remote work, attractive bonuses, and a weekday schedule.